Teams at Princess Cruises

Support Guest Services or Administration onboard by supervising Guest Services Officers or coordinating guest documentation and embarkation processes. Handle guest complaints, lost luggage, financial controls, and immigration/clearance paperwork. Liaise with port agents and shoreside teams, maintain PII confidentiality, and may serve as Night Manager overseeing overnight hotel operations.

Provide onboard IT systems support, maintenance, monitoring, backups, inventory, hardware shipping/receiving, equipment repairs, user support and training, and escalate issues to the IT Officer while maintaining security and service standards.

Design and deliver shipboard learning and leadership development programs; assess needs, facilitate workshops and briefings, pilot training with HR, evaluate effectiveness using data, manage enrollment and post-training evaluations, and support organizational change and adoption.