Teams at Paytm Payments Services Limited

Manages enterprise and mid-market merchant accounts, serving as the primary client contact and building long-term relationships. Develops account-specific solutions using knowledge of the Indian retail ecosystem, strengthens account retention, and drives upselling and cross-selling. Identifies prospects through networking, cold calling, presales, and lead generation while handling negotiations and key account communications.

Lead enterprise merchant account management for Paytm’s online payments business. Manage strategic client relationships, own account P&L, drive retention, revenue growth, upsell, and cross-sell, and lead a team of account managers. Oversee negotiations, SLAs, escalations, performance analysis, forecasting, and collaboration with product, technology, operations, risk, and compliance teams.

Manage existing customer portfolio, acquire new merchants for corporate payments, grow sales, maintain client relationships, and exceed sales targets.