Teams at OpenGov

Leads global IT operations and end-user services across US and India teams. Owns IT platforms, identity and access management, networks, office infrastructure, asset management, service quality, SLAs, incident and change management, compliance, budgets, and managed service providers. Develops distributed teams, drives automation, supports site buildouts, and partners with Security and Systems Engineering to maintain reliable, secure enterprise technology.

Designs and configures scalable business applications using Government App Builder. Responsibilities include data modeling, workflow automation, business-rule scripting, integrations, data migrations, troubleshooting, technical documentation, and implementation support. The role partners with customers, project managers, and implementation consultants to translate business processes into configurable solutions and deliver them across concurrent engagements.

Leads complex government software implementations from requirements validation through go-live. Owns platform configuration, SQL and Python-based data migration, ETL, reconciliation, testing, and customer enablement. Serves as a technical advisor to government stakeholders, reviews configuration and data quality, mentors implementation engineers, and improves implementation standards, tooling, and delivery processes. Partners with project management, customer success, data integration, and product teams to resolve customer needs and enhance the platform.