Teams at OpenGov

Build and own full-stack features end-to-end for a public sector ERP: APIs, microservices, frontend components, and AI-powered experiences. Use AI-assisted development tools daily, collaborate with Product and Design, ship and monitor production systems, and maintain high code quality through reviews and documentation.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

Provide advanced in-person and remote IT support as the primary escalation point, maintain office systems and AV/networking, manage assets, lead end-user training, document processes, mentor IT staff, support executives, and travel to sites for technical support and implementations.