Jobs at OpenGov

Build and own full-stack features end-to-end for a public sector ERP: APIs, microservices, frontend components, and AI-powered experiences. Use AI-assisted development tools daily, collaborate with Product and Design, ship and monitor production systems, and maintain high code quality through reviews and documentation.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

Provide advanced in-person and remote IT support as the primary escalation point, maintain office systems and AV/networking, manage assets, lead end-user training, document processes, mentor IT staff, support executives, and travel to sites for technical support and implementations.

Lead end-to-end customer data integration and migration projects using SQL, ETL, and scripting. Act as technical advisor, design tailored solutions, manage 10–15 projects, document requirements, mentor juniors, and collaborate with government stakeholders and cross-functional teams to improve and automate data workflows.

The Business Systems Analyst (Salesforce) will configure and support Salesforce platforms, manage GTM tools, ensure data integrity, and participate in project management within a collaborative setting.

Build and deploy AI agents, integrations, and reusable tooling to accelerate ERP implementations for government customers. Partner with implementation teams to design, configure, and optimize AI-driven workflows, ensure secure, high-performance integrations, and document reusable assets to scale Professional Services delivery.

As a Senior Data Platform Engineer, you'll build and scale OpenGov's data infrastructure, lead ELT/ETL implementation, and ensure data governance, security, and observability while collaborating across teams.

Build and deploy AI agents, automations, and reusable assets to accelerate Professional Services implementations. Design integrations and retrieval/RAG systems, embed AI into product workflows, optimize agent performance, and support delivery teams with documentation, tooling, and cross-functional collaboration to scale AI-enabled implementations for government customers.

The Implementation Consultant oversees implementation projects for new OpenGov customers, ensuring effective communication, training, and support while optimizing workflows and customer satisfaction.