Teams at NielsenIQ

Provides customer support for NielsenIQ data and technology services by triaging and resolving requests, monitoring customer satisfaction metrics, collecting customer feedback, and improving service delivery. The role supports customer setup and maintenance, standardizes processes, coordinates with internal teams, ensures quality and efficiency, and adheres to performance KPIs. Strong communication, analytical, organizational, troubleshooting, and project management skills are required.

Lead end-to-end innovation research projects across global markets: design and manage studies, analyze data, generate actionable insights, produce client-ready reports and presentations, review team deliverables, coach junior staff, manage priorities, and identify opportunities for process improvement and AI adoption.

Support EEMEA and India client service teams by training and coaching analysts, ensuring quality and timely delivery of market-research tasks, managing stakeholder relationships, monitoring project progress, and developing team talent.