Teams at Nielsen

Performs live scoring for sports events, enters player and schedule information, and processes historical results across numerous sports. The role requires accurate data identification, quick decision-making under pressure, strong attention to detail, and excellent English communication. Work occurs in a 24/7 hybrid operation, including evenings, nights, weekends, and times when sporting events are active. The employee must be based near Nielsen’s Mumbai office.

Capture and process live sports data across multiple sports using Gracenote tools. Responsibilities include live scoring, entering player and schedule information, processing historical results, and delivering accurate data to media clients within seconds. The role requires strong sports knowledge, attention to detail, analytical decision-making, excellent English communication, and availability for 24/7 evening, night, and weekend shifts. This is a hybrid position requiring residence near Nielsen’s Mumbai office.

Lead the strategy, architecture, governance, and technical stability of Nielsen’s Zendesk CX ecosystem. Manage two Zendesk Specialists, oversee AI capabilities including Copilot, AI Agents, AutoQA, WFM, Glean, and Gemini integrations, and direct API, webhook, middleware, and enterprise-system projects. Partner with clients and engineers on technical discovery, integrations, developer experience, release governance, data privacy, knowledge architecture, and platform issue prioritization.