Teams at Nielsen

Supports global Record-to-Report operations through journal entries, period-end close, balance sheet reconciliations, general ledger integrity, management reporting, variance analysis, audits, SOX controls, and process improvement. The role collaborates with global stakeholders, ensures compliance with US GAAP and IFRS, supports transition activities, and promotes stronger documentation, risk identification, standardization, and automation within a GCC environment.

Provides first-level customer support through Zendesk, troubleshooting product issues, managing tickets, coordinating change requests, and escalating problems within SLA timelines. Maintains customer records, delivery profiles, access permissions, API keys, and billing adjustments. Collaborates with technical teams, account managers, and customer success stakeholders, participates in customer calls, and supports rotating 24/7 on-call coverage. Requires strong communication, analytical troubleshooting, documentation, organization, and customer service skills.

Develops training and content strategies that improve sales-team effectiveness. Performs routine deal-desk and sales-enablement assignments using established procedures, resolves standard problems, applies business knowledge, communicates basic information, and works independently within defined practices. The role has no supervisory responsibilities and typically requires a bachelor’s degree or equivalent experience plus 3–7 years of Deal Desk experience.