Jobs at Nielsen

Supports global Record-to-Report operations through journal entries, period-end close, balance sheet reconciliations, general ledger integrity, management reporting, variance analysis, audits, SOX controls, and process improvement. The role collaborates with global stakeholders, ensures compliance with US GAAP and IFRS, supports transition activities, and promotes stronger documentation, risk identification, standardization, and automation within a GCC environment.

Provides first-level customer support through Zendesk, troubleshooting product issues, managing tickets, coordinating change requests, and escalating problems within SLA timelines. Maintains customer records, delivery profiles, access permissions, API keys, and billing adjustments. Collaborates with technical teams, account managers, and customer success stakeholders, participates in customer calls, and supports rotating 24/7 on-call coverage. Requires strong communication, analytical troubleshooting, documentation, organization, and customer service skills.

Develops training and content strategies that improve sales-team effectiveness. Performs routine deal-desk and sales-enablement assignments using established procedures, resolves standard problems, applies business knowledge, communicates basic information, and works independently within defined practices. The role has no supervisory responsibilities and typically requires a bachelor’s degree or equivalent experience plus 3–7 years of Deal Desk experience.

Own SAP master data governance across finance, materials, customers, and vendors. Design governance standards, workflows, data models, and quality controls; execute master data requests; lead audits, cleansing, root-cause analysis, and system enhancements. Partner with Finance, Sales, Procurement, Supply Chain, and IT to align enterprise data with FP&A reporting. Lead workshops, testing, documentation, training, SLA management, and escalations while driving automation and process transformation.

Lead the strategy, architecture, governance, and technical stability of Nielsen’s Zendesk CX ecosystem. Manage two Zendesk Specialists, oversee AI capabilities including Copilot, AI Agents, AutoQA, WFM, Glean, and Gemini integrations, and direct API, webhook, middleware, and enterprise-system projects. Partner with clients and engineers on technical discovery, integrations, developer experience, release governance, data privacy, knowledge architecture, and platform issue prioritization.

Leads a team of 10–15 professionals managing contract setup, global billing, revenue recognition, reconciliations, and month-end close. Ensures compliance with ASC 606, IFRS 15, GL accounting standards, and internal controls. Oversees audits, complex commercial contract interpretation, billing workflows, and process automation while partnering with Sales, Legal, and FP&A.

Supports financial forecasting, budgeting, modeling, cash planning, reporting, and variance analysis. Partners with executives and cross-functional teams to identify business insights, risks, and opportunities; drives KPI tracking, process improvement, reporting automation, standardization, and enterprise FP&A transformation. The role also supports financial close activities and delivers analytics to inform strategic decisions and negotiations.

Execute day-to-day Order-to-Cash tasks: ingest and verify contracts, set up billing in ERP, generate and dispatch invoices, troubleshoot discrepancies, support month-end reconciliations, maintain data hygiene, respond to stakeholder queries, and assist with audit and SOX compliance activities.