Jobs at Nielsen

Partners with business leaders and global HR teams to deploy HR processes, talent strategies, employee relations, engagement, diversity and inclusion initiatives, and change programs in India. Advises managers, supports grievances, ensures employment-law compliance, maintains accurate organizational data, coordinates with HR centers of excellence, and identifies improvements to local HR delivery. The role also supports learning, development, crisis management, and employee advocacy.

Capture and enter live sports data, including scores, player details, schedules, and historical results, using Gracenote’s sports tooling. Work under significant time pressure to deliver accurate data to media customers within seconds. The role requires strong sports knowledge, analytical judgment, attention to detail, communication skills, and flexibility to work evening, night, weekend, and 24/7 shifts in a hybrid Mumbai operation.

Capture and enter live sports data, including scores, player details, schedules, and historical results, using Gracenote’s sports tooling. The role requires rapid, accurate decision-making while monitoring live matches and delivering data to media clients within seconds. Employees work in a 24/7 hybrid operation, including evening, night, and weekend shifts, and must maintain high attention to detail, strong communication, and adaptability to changing procedures.

Leads technical program governance across engineering and product teams, tracking growth initiatives, milestones, risks, quality metrics, and delivery performance. Builds JIRA and analytics dashboards, drives PDLC compliance, advises Product Managers and Scrum Masters, and improves agile processes. Coordinates integration testing, quality signoffs, and CI/CD enhancements while promoting software quality, accountability, and operational efficiency across cross-functional teams.

Provide first-level customer support through Zendesk by troubleshooting product issues, managing tickets within SLA timelines, coordinating change requests and discrepancy resolution, and escalating complex problems. Maintain customer access, delivery profiles, API keys, FTP credentials, billing adjustments, and CRM records. Support product licensing, pre-sales samples, customer communications, and cancellations. Participate in customer calls and rotating 24/7 on-call coverage while documenting activities and managing multiple priorities.

Provide first-level customer support through Zendesk, troubleshoot product issues, manage tickets within SLA deadlines, coordinate escalations, maintain customer access and delivery profiles, process billing adjustments, and provide rotating after-hours coverage. The role requires clear communication, analytical troubleshooting, strong documentation, customer service skills, and collaboration with technical teams, account managers, and customer success staff.

Conduct comprehensive IT audits, including planning, testing, IT general and application controls, cybersecurity, network security, cloud architecture, and SAP implementation reviews. Identify control deficiencies, fraud risks, and process bottlenecks; document workflows; design audit procedures; draft findings and recommendations; present results to senior leaders; and support remediation. The role also uses AI, automation, and analytics to improve audit efficiency across global technology environments.

Lead SAP Master Data Governance for financial and enterprise master data: design governance processes, manage MDG workflows, ensure data quality, execute complex master data requests, perform audits and root-cause analysis, drive system enhancements with IT, and train stakeholders to enable accurate financial reporting and profitability analysis.

Designs and delivers sales training and enablement content, supports deal desk operations, performs routine assignments using established procedures, and solves standard problems. Works independently without supervisory duties and leverages 3-7 years of deal desk experience to improve sales effectiveness and meet team objectives.

Lead FP&A activities including forecasting, annual planning, cash forecasting, variance analysis, performance tracking and executive reporting. Partner with controllership, commercial, and global teams to drive process improvement, automation, reconciliations, and analytics to support strategic decisions and negotiations.

Provide BAU controllership support across assigned markets: execute month- and quarter-end close tasks, prepare journal entries and reconciliations, perform P&L variance analysis, support reporting and audits, maintain controls, coordinate with finance stakeholders, and identify process improvements during a 12-month backfill.

Support global Record-to-Report operations: prepare/post manual journal entries, execute month/quarter/year-end close, perform balance sheet reconciliations, maintain GL integrity per US GAAP/IFRS, support management reporting and audits, ensure SOX compliance, collaborate with global stakeholders, and drive process improvements including SAP ECC to S/4HANA migration.

Support global record-to-report operations: prepare/post manual journals, execute period-end closes, reconcile balance sheets, maintain GL integrity under US GAAP/IFRS, support reporting and audits, collaborate with stakeholders, ensure SOX compliance, and drive process improvements.

Execute day-to-day Order-to-Cash tasks: ingest and verify contracts, set up billing in ERP, generate and dispatch invoices, troubleshoot discrepancies, support month-end reconciliations, maintain data hygiene, respond to stakeholder queries, and assist with audit and SOX compliance activities.