Teams at NewRocket

The ServiceNow Solution Architect leads a team in implementing and customizing ServiceNow solutions, focusing on CSM and FSM while mentoring junior engineers and collaborating with stakeholders.

The Proposal Leader drives strategy and governance for complex proposals, aligning solutions with client outcomes and improving win rates in ServiceNow consulting deals.

Lead process governance and quality management for ServiceNow delivery. Define enterprise delivery processes, QMS, KPIs/SLAs, audits, and continuous improvement. Mentor teams, drive release/testing standards, collaborate with practice leads and clients to improve implementation maturity and reduce rework.