Teams at NewRocket

Lead the architecture and design of complex ServiceNow SPM and ITAM solutions. Manage, coach, and mentor software engineers; facilitate customer workshops; define requirements and architectural blueprints; collaborate on project planning, budgets, integrations, and support; and identify product enhancements. The role requires strong ServiceNow consulting experience, business architecture knowledge, leadership, communication, and customer-facing facilitation skills.

Lead the development, training, deployment, and maintenance of machine learning and generative AI systems. Build predictive, NLP, chatbot, LLM, and agentic AI solutions using cloud platforms, big data technologies, databases, and ML frameworks. Design ETL pipelines, optimize data processing, and create analytics visualizations. The role also involves model fine-tuning, scalable AI application development, and collaborative problem-solving.

Develop and architect ServiceNow TSM/OMT solutions for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, build custom applications and interfaces, integrate REST-based services, configure MID servers and identification rules, manage discovery patterns, prevent duplicate configuration items, and migrate service mapping patterns across environments.