Jobs at Newfold Digital

Develop AI-focused quality engineering solutions for LLM applications, copilots, chatbots, RAG pipelines, and autonomous agents. Build evaluation frameworks, synthetic datasets, and scalable Python automation for UI, API, microservice, and distributed-system testing. Validate AI safety, groundedness, hallucinations, agent workflows, vector search, tool integrations, observability, reliability, and performance. Integrate quality workflows into CI/CD and cloud environments while collaborating with Engineering, AI/ML, Platform, Product, and DevOps teams.

Supports FP&A for the Bluehost Group by analyzing expenses, vendor contracts, financial trends, risks, and growth opportunities. Forecasts and reports key performance indicators, prepares monthly and ad hoc reports, improves and automates reporting processes, and identifies efficiency opportunities. The role coordinates closely with U.S. teams and requires strong financial analysis, advanced Excel, stakeholder management, organization, and accuracy.

Design and scale async Python backend systems supporting multi-agent workflows, provider-agnostic LLM integrations, RAG pipelines, vector databases, and AI-driven products. Own API architecture, data models, observability, performance, CI/CD, and production deployments. Establish guardrails for AI-generated code, provenance, licensing, security, compliance, and customer data usage. Drive ideas from concept to production with strong ownership and rapid iteration.

Build scalable, responsive, high-performance customer-facing web applications using React and modern frontend technologies. Translate designs into accessible, reusable experiences; collaborate with product, design, and backend teams; and contribute across development, testing, debugging, deployment, and code reviews. The role also involves optimizing performance, adopting AI-powered development tools, improving engineering processes, and delivering features rapidly in a fast-paced environment.

Leads the technical vision, architecture, and development of scalable React frontend systems serving millions of users. Oversees architecture reviews, production reliability, performance, accessibility, observability, CI/CD, and technical standards. Mentors engineers, drives cross-team initiatives, reduces technical debt, evaluates emerging and AI-powered technologies, and partners with product, design, backend, and leadership teams to deliver high-quality customer-facing experiences.

Build and maintain reliable batch or streaming data pipelines, optimize dimensional data warehouses and complex SQL, and implement testing, monitoring, and data-quality practices. Partner with analytics, product, and engineering teams to create reusable datasets, document data lineage, and support self-service reporting. Use AI-assisted development tools to accelerate pipeline development and debugging.

Build and ship AI-powered customer experiences across React front ends, Java/Spring Boot services, REST APIs, databases, and LLM integrations. Develop production generative AI features using model APIs, tool calling, and agentic workflows. Write tested, maintainable code; troubleshoot production issues; participate in Agile delivery, code reviews, technical design, and architecture decisions involving scalability, reliability, security, observability, latency, and cost.

Designs and operates Kubernetes and cloud-native infrastructure across major cloud platforms. Owns Terraform-based infrastructure, CI/CD pipelines, release management, observability, networking, web-server security, and incident response. The role also establishes responsible AI tooling practices, maintains production reliability, and improves legacy systems through automation and operational best practices.

Manage relationships with global accounts and partners, guide system integrations, identify business development opportunities, execute sales and marketing initiatives, present new services, negotiate partnerships, and achieve revenue targets. Coordinate client setups with internal teams, resolve customer issues, maintain pipeline accuracy, and recommend product or policy improvements. The role requires strong communication, business judgment, analytical thinking, stakeholder management, and up to two years of relevant experience.

Own the storefront roadmap and conversion optimization across multiple brands and platforms. Improve conversion, cross-sell, average order value, site performance, and customer experience through experimentation, analytics, merchandising, and UX improvements. Create product requirements, manage content and layout updates, coordinate redesigns, and partner with marketing, design, engineering, analytics, QA, and brand teams to deliver measurable eCommerce outcomes.

Leads and develops an Account Management team while managing strategic B2B client relationships. Responsibilities include account planning, retention and expansion, escalations, upselling, contract negotiations, performance analysis, reporting, and cross-functional collaboration. The role serves as a senior client contact, provides strategic guidance, and represents the company in meetings and industry events.

Own product outcomes for domain registration platforms across retail, reseller, and registry ecosystems. Lead registration, renewal, transfer, expiry, migrations, compliance requirements, domain operations, API improvements, customer discovery, roadmap prioritization, go-to-market collaboration, and fraud mitigation. Build prototypes with AI coding tools, manage multiple initiatives, and coordinate engineering, marketing, legal, internal teams, and registry partners.

Own complex technical escalations across VPS, dedicated, and advanced hosting environments. Troubleshoot Linux systems, networking, DNS, performance, Node.js, Next.js, and containerized applications. Partner with Product and Engineering on agentic hosting platforms, mentor T3 support teams, identify systemic issues, improve products, and create documentation and troubleshooting playbooks for emerging technologies.

Perform inside consultative sales via phone, chat, and email: discover customer needs, pitch solutions, manage pipeline, negotiate and close deals. Collaborate with Support, Product and Marketing, mentor new team members, gather customer feedback for product improvements, and drive acquisition and growth campaigns.

Lead and mentor engineering teams to design, build, and scale high-performance, distributed systems. Drive architecture, engineering excellence, predictable delivery, and AI-first practices by integrating LLMs and automation across the development lifecycle. Partner cross-functionally to balance short-term delivery with long-term technical investments and improve developer productivity and software quality.

Design and implement quality engineering strategies for AI-powered applications, LLMs, RAG pipelines, copilots, and autonomous agents. Build scalable Python automation frameworks, AI evaluation pipelines, synthetic datasets, and validation workflows. Test APIs, microservices, distributed systems, and agent orchestration while integrating quality gates into CI/CD. Validate vector databases, model behavior, safety, observability, reliability, performance, and cloud deployments across Docker, Kubernetes, and major cloud platforms.

Monitor, troubleshoot, and support on-premises and cloud infrastructure. Manage incidents, service requests, and changes through ServiceNow, develop automation scripts, maintain system documentation, and collaborate with engineering teams to sustain secure, high-performing systems and 99.9% uptime. The role includes Linux administration, web and database server management, infrastructure monitoring, storage administration, and participation in shifts and a 24/7 on-call rotation.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Perform inside consultative sales via phone, chat and email: discover customer needs, pitch solutions, manage pipeline to hit revenue targets, collaborate with product/support/marketing, mentor teammates, gather customer feedback, and run sales campaigns to grow accounts.