Jobs at Newfold Digital

Manage relationships with global accounts and partners, guide system integrations, identify business development opportunities, execute sales and marketing initiatives, present new services, negotiate partnerships, and achieve revenue targets. Coordinate client setups with internal teams, resolve customer issues, maintain pipeline accuracy, and recommend product or policy improvements. The role requires strong communication, business judgment, analytical thinking, stakeholder management, and up to two years of relevant experience.

Own the storefront roadmap and conversion optimization across multiple brands and platforms. Improve conversion, cross-sell, average order value, site performance, and customer experience through experimentation, analytics, merchandising, and UX improvements. Create product requirements, manage content and layout updates, coordinate redesigns, and partner with marketing, design, engineering, analytics, QA, and brand teams to deliver measurable eCommerce outcomes.

Leads and develops an Account Management team while managing strategic B2B client relationships. Responsibilities include account planning, retention and expansion, escalations, upselling, contract negotiations, performance analysis, reporting, and cross-functional collaboration. The role serves as a senior client contact, provides strategic guidance, and represents the company in meetings and industry events.

Own product outcomes for domain registration platforms across retail, reseller, and registry ecosystems. Lead registration, renewal, transfer, expiry, migrations, compliance requirements, domain operations, API improvements, customer discovery, roadmap prioritization, go-to-market collaboration, and fraud mitigation. Build prototypes with AI coding tools, manage multiple initiatives, and coordinate engineering, marketing, legal, internal teams, and registry partners.

Monitor, investigate, and respond to security threats, incidents, vulnerabilities, and anomalous activity across enterprise systems and networks. Develop and tune SIEM detections, automated SOAR playbooks, and threat-informed response processes. Support threat intelligence, forensic analysis, audits, remediation tracking, telemetry onboarding, and security technology evaluations. Collaborate across technical and business teams, provide guidance to junior analysts, and participate in shift or on-call coverage.

Own complex technical escalations across VPS, dedicated, and advanced hosting environments. Troubleshoot Linux systems, networking, DNS, performance, Node.js, Next.js, and containerized applications. Partner with Product and Engineering on agentic hosting platforms, mentor T3 support teams, identify systemic issues, improve products, and create documentation and troubleshooting playbooks for emerging technologies.

Design, build, and maintain cloud-native platform capabilities on Oracle Cloud Infrastructure. Build CI/CD pipelines, manage containerized workloads (Docker, Kubernetes/OKE), author Infrastructure as Code with Terraform, automate deployments and operational tasks, implement observability and security best practices, troubleshoot production issues, and document platform standards while collaborating with product engineering teams.

Drive net-new SMB acquisition via high-volume outbound calling, email, and social outreach. Qualify prospects, run full sales cycle from discovery to close, hit activity and MRR targets, handle objections, and position Bluehost as a trusted advisor to grow customer base.

Perform inside consultative sales via phone, chat, and email: discover customer needs, pitch solutions, manage pipeline, negotiate and close deals. Collaborate with Support, Product and Marketing, mentor new team members, gather customer feedback for product improvements, and drive acquisition and growth campaigns.

Design, implement, and maintain scalable tagging frameworks using Adobe Launch. Write custom JavaScript and Adobe Analytics code, validate pixels and third-party scripts, build data layers, ensure downstream integrations, monitor performance, document implementations, and collaborate with marketing, engineering, and analytics teams.

Build and maintain scalable Java backend microservices using Spring Boot. Design and implement RESTful APIs, optimize performance, troubleshoot production issues, contribute to CI/CD and observability, and mentor junior engineers while collaborating with cross-functional teams.

Manage distributed datacenter infrastructure, ensure SLAs through monitoring and capacity planning, participate in 24/7 on-call rotations, evaluate PaaS solutions, build automation and scripting, and automate provisioning using Terraform, Puppet, or Ansible with a strong focus on security and metrics-driven decisions.

Drive net-new SMB business through high-volume outbound prospecting (calls, email, social). Own full sales cycle from discovery to close, qualify opportunities, hit activity and MRR targets, handle objections, and position Bluehost solutions to acquire new customers.

Lead and mentor engineering teams to design, build, and scale high-performance, distributed systems. Drive architecture, engineering excellence, predictable delivery, and AI-first practices by integrating LLMs and automation across the development lifecycle. Partner cross-functionally to balance short-term delivery with long-term technical investments and improve developer productivity and software quality.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Perform inside consultative sales via phone, chat and email: discover customer needs, pitch solutions, manage pipeline to hit revenue targets, collaborate with product/support/marketing, mentor teammates, gather customer feedback, and run sales campaigns to grow accounts.