Teams at National Payments Corporation Of India (NPCI)

Manages end-to-end relationships with assigned cooperative and regional rural banks, serving as the primary contact for business, operational, and service matters. Analyzes account performance, supports growth, coordinates product onboarding and project implementation, resolves stakeholder issues, and ensures regulatory and NPCI compliance. Also identifies process gaps and leads automation and operational improvement initiatives to enhance efficiency, service quality, and turnaround times.

Manage relationships with banks, payment aggregators, payment service providers, and enterprise merchant acquirers to expand NPCI payment product adoption. Drive merchant acceptance, activation, compliance, partner enablement, testing, certification, pilots, and production readiness. Support new payment capabilities, recurring payments, device integrations, and enterprise solutions. Use AI-enabled analytics to monitor acceptance, identify gaps, prioritize interventions, improve partner effectiveness, and develop adoption-focused use cases.

Lead innovation and product strategy across the UPI ecosystem, defining roadmaps, AI-enabled discovery, experimentation, API-first platform evolution, and adoption goals. Partner with engineering teams and ecosystem participants to deliver scalable, reliable payment capabilities. Establish governance, launch readiness, monitoring, and continuous improvement frameworks while influencing executives, industry stakeholders, and product leaders. The role requires deep expertise in digital payments, platform products, distributed systems, AI/ML applications, analytics, and high-scale mission-critical environments.