Teams at MSX International

Provides technical support for desktop, network connectivity, and enterprise application issues. Receives and troubleshoots user requests, identifies root causes through queries and testing, documents fixes, maintains the knowledge base, recommends and implements solutions, escalates unresolved problems, supports knowledge transfer, and identifies service improvements. Requires IT service management and technical certifications plus experience with Windows, Microsoft 365, Azure Identity, and SharePoint.

Develops instructional and multimedia learning content, including microlearning, video, instructor-led, and virtual classroom materials. Manages LMS content, version control, learner engagement, reporting, and dashboards. Collaborates with automotive subject matter experts and stakeholders to translate technical information into effective training. Uses learner feedback and analytics to improve content effectiveness.

Provide 24/7 first-level technical support to automotive dealers through phone and ticket channels. Diagnose vehicle, hardware, configuration, licensing, and product issues; document solutions in SOPs; escalate complex cases; track tickets through closure; and prepare management reports and KPI updates. Analyze job cards for cost and warranty decisions, guide dealers on new products, and identify process improvements.