Teams at MSX International

Monitor DTC/CAN parameters 24/7, create and track tickets, provide L1 phone support to customers/drivers, coordinate with dealers for resolutions, produce KPI and management reports, and analyze job cards for cost avoidance and continuous improvement.

Lead architecture and solution design for SAP SuccessFactors, defining integration strategies and ensuring compliance with standards. Oversee project planning and serve as SAP SuccessFactors advisor.

Develop microlearning, video-based, and instructor-led e-learning content for the automotive sector; manage and maintain the LMS; create content roadmaps (VCT, ILT, refresher/tactical updates); collaborate with internal teams and external vendors; and perform content and LMS quality assurance to ensure learner engagement.