Jobs at MSX International

Provides technical support for desktop, network connectivity, and enterprise application issues. Receives and troubleshoots user requests, identifies root causes through queries and testing, documents fixes, maintains the knowledge base, recommends and implements solutions, escalates unresolved problems, supports knowledge transfer, and identifies service improvements. Requires IT service management and technical certifications plus experience with Windows, Microsoft 365, Azure Identity, and SharePoint.

Develops instructional and multimedia learning content, including microlearning, video, instructor-led, and virtual classroom materials. Manages LMS content, version control, learner engagement, reporting, and dashboards. Collaborates with automotive subject matter experts and stakeholders to translate technical information into effective training. Uses learner feedback and analytics to improve content effectiveness.

Provide 24/7 first-level technical support to automotive dealers through phone and ticket channels. Diagnose vehicle, hardware, configuration, licensing, and product issues; document solutions in SOPs; escalate complex cases; track tickets through closure; and prepare management reports and KPI updates. Analyze job cards for cost and warranty decisions, guide dealers on new products, and identify process improvements.

Develop and update automotive training content, including microlearning, videos, instructor-led, virtual classroom, and refresher modules. Create multimedia assets, manage LMS content and reporting, collaborate with automotive subject matter experts and stakeholders, and evaluate learning effectiveness. Build Tableau dashboards and reports to monitor learner engagement and recommend improvements aligned with organizational and business needs.

Engage customers throughout the vehicle purchase journey, conduct product demonstrations and test rides, handle objections and pricing discussions, follow up on inquiries, coordinate with dealership teams, collect customer feedback, and support sales and customer satisfaction goals.

Monitor DTC/CAN parameters 24/7, create and track tickets, provide L1 phone support to customers/drivers, coordinate with dealers for resolutions, produce KPI and management reports, and analyze job cards for cost avoidance and continuous improvement.

Monitor vehicle DTC and CAN parameters 24/7 at a command center, create and track DMS tickets, provide L1 phone support to customers/drivers, coordinate with dealers for critical or immobile vehicles, produce KPI and management reports, and perform job card analysis for cost avoidance and continuous improvement.