Teams at MSCI Inc.

Provides infrastructure operations and engineering support for Microsoft environments, including Active Directory, Windows Server, Azure, DNS/DHCP, Exchange, and SSO. Responsibilities include incident resolution, root-cause analysis, solution ownership, cloud administration, PowerShell scripting, automation, and production support. The role participates in major incident escalations, maintenance windows, upgrades, and an on-call schedule across a complex, multi-site environment.

Maintains MSCI equity indexes by identifying, analyzing, and implementing corporate actions such as mergers, spin-offs, bankruptcies, splits, rights offerings, and dividends. The role assesses replication impacts, supports index committees, handles client queries, monitors market developments, contributes to methodology updates, and improves processes through automation and responsible AI adoption.

Manage client inquiries, cases, and issue resolution for MSCI Sustainability and Climate products. Serve as a primary client services contact, maintain Salesforce records, support EMEA client coverage teams, collaborate with Sales and Solutions Specialists, and guide institutional investors in using ESG research solutions. The role also involves cross-functional coordination, product testing, service optimization, and leveraging AI tools to resolve client questions.