Teams at MediaRadar

Provide technical support to North American clients via email, chat, and phone; troubleshoot product issues; manage and resolve support tickets per SLAs; document interactions in Salesforce; escalate complex issues to Product and Engineering and suggest process improvements to enhance client experience.

Process and code vendor invoices and purchase orders, support vendor payment runs and employee expense reports, reconcile vendor statements, maintain Ramp records, assist month-end close and AP accruals, and collaborate with US finance teams to resolve discrepancies and improve AP processes.

Enter, validate, and maintain sales orders in NetSuite aligning data with Salesforce and signed contracts. Reconcile systems, support invoicing and fulfillment, surface and resolve discrepancies with Sales and RevOps, document processes, and respond to internal order-related queries to ensure accurate order-to-cash execution.