Teams at Majesco

Serve as technical advisor for premium Majesco accounts: map customer processes to product capabilities, manage ServiceNow incidents and escalations, coordinate upgrades and release planning, run regular stakeholder meetings, drive RCA and resolution plans, and help customers maximize product value.

Perform L2 production triage and incident resolution for Majesco insurance products: diagnose Java J2EE and Oracle PL/SQL issues, apply data patches, escalate validated code fixes, maintain incident records, collaborate with engineering/ops/QA, run root cause analyses, and improve monitoring and support processes to meet SLAs.

Convert manual test cases into automated scripts using ACCELQ or other tools, execute automation suites (smoke, regression, UAT), parameterize test data, maintain reusable modules, support functional QA with automation runs and defect reproduction, and document automation processes.