Teams at LRN

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.

Perform functional and visual testing of online courseware, report and retest bugs, liaise with product, design and instructional teams, provide QA sign-off or remediation recommendations, and help ensure timely, high-quality delivery.

Design and implement comprehensive test procedures and automation (functional, integration, system, regression, performance, AI-driven). Define test strategy, estimate schedules, own defect lifecycle, integrate Agentic AI for test generation/execution, and drive continuous quality improvements across assigned applications.