Teams at LRN

Create and maintain user-focused technical documentation, in-app guides, multimedia tutorials, and release notes for a SaaS product. Collaborate with product managers, engineers, and stakeholders to gather information, keep docs current, run usability testing, manage repositories/version control, and optimize documentation processes to improve product adoption and user experience.

The Freelance Editor will create, proofread, and modify content, ensuring grammatical accuracy and adherence to LRN's standards while managing project documentation and communication with teams.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.