Teams at LRN

Leads client workshops and requirements discovery, translating business needs into web applications, dashboards, metrics, and reporting solutions. Develops and maintains modern applications using AI-assisted tools, integrates data from multiple sources, performs testing, troubleshoots production issues, and manages delivery from discovery through support. The role requires strong JavaScript or TypeScript development, analytics, SQL, dashboarding, testing, cloud familiarity, stakeholder management, and client-facing consulting experience.

Manage and optimize LMS operations, content lifecycles, platform administration, testing, configuration, and technical support. Advise customers on best practices, train users, resolve platform and rollout issues, and recommend enhancements. Collaborate with engagement, sales, product, and technology teams to improve customer experience, reduce support costs, identify opportunities, and maintain governance and documentation. The role requires rotational 24/7 shifts.

Prepares and sends customer invoices, follows up on purchase orders and milestone billing, uploads invoices to customer portals, resolves billing queries, and supports account reconciliations, billing reports, and month-end close. Maintains accurate customer and billing records in NetSuite while collaborating with Sales, Customer Service, and Revenue Recognition teams to resolve discrepancies and contract-related adjustments.