Teams at LRN

Prepares and sends customer invoices, follows up on purchase orders and milestone billing, uploads invoices to customer portals, resolves billing queries, and supports account reconciliations, billing reports, and month-end close. Maintains accurate customer and billing records in NetSuite while collaborating with Sales, Customer Service, and Revenue Recognition teams to resolve discrepancies and contract-related adjustments.

Leads corporate IT operations and systems administration, including Active Directory, Windows Server, Microsoft 365, SharePoint, Intune, identity platforms, AWS, firewalls, endpoint security, SaaS tools, and ITSM processes. Oversees infrastructure reliability, user support, equipment logistics, compliance, policies, budgets, automation, incident management, and stakeholder communications. Builds and mentors the IT team while driving operational excellence and continuous improvement.

Provide L2/L3 support for LRN's proprietary applications to Spanish-speaking enterprise customers: handle campaign setup, reporting, user data, system emails, train administrators, manage tickets, escalate issues, document solutions, and maintain quality and customer communication.