Teams at Kognitiv Inc.

Lead strategy and technical oversight for the companys commercial and operational software stack. Architect integrations, govern deployments, manage a distributed team of analysts and engineers, optimize business processes, oversee vendor/contracts/licenses, and enforce security, IAM, and privacy compliance.

Provide tier 1/2 remote technical support across PCs, Macs, and Windows 365 Cloud PCs; manage device lifecycle, endpoint security, and vendor/MSP coordination; monitor end-user experience metrics, document issues, support onboarding/offboarding, and drive continuous improvements to EUX and IT operations for a distributed global workforce.

Provide post-production Workday HCM support: design, configure, test, and implement solutions; run client workshops; troubleshoot business processes, calculated fields, file loads and reports; deliver knowledge transfer, documentation, and best-practice guidance while meeting KPIs and working across multiple clients.