Teams at ITRS

Provide 24/7 managed monitoring and support for client Geneos/ITRS components, respond to client queries, resolve incidents, perform root-cause analysis and configuration changes, deliver upgrades and improvements, document knowledge, and meet SLA targets.

The Managed Services Consultant monitors ITRS components, resolves client issues, performs root cause analysis, and implements technical solutions ensuring high uptime and client satisfaction.

The Customer Success Manager at ITRS is responsible for building relationships with enterprise customers, monitoring platform usage, guiding customer adoption, and acting as a trusted advisor while working closely with various stakeholders to improve customer outcomes.