Jobs at Iron Mountain

Lead 24/7 data center network and security operations, monitor SIEM, troubleshoot firewalls, WAF, VPN, and L2/L3 routing, coordinate escalations with L2/L3 teams and vendors, perform audits and ITIL-aligned incident/problem/change management, and maintain SLAs and KPIs.

Provide 24x7 L1 monitoring and basic administration for datacenter and cloud servers (Linux/Windows). Troubleshoot incidents, perform user/access management, reboot/services, verify backups, maintain SOPs and tickets, escalate to L2, and support scheduled maintenance and reporting.

The role involves defining strategic initiatives, collaborating with stakeholders to implement programs, and ensuring delivery of measurable outcomes to enhance growth in India's business units.

Provides expert Level 3 support for cloud-based enterprise applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communications. Collaborates with Engineering, DevOps, Product, and Sales to improve platform stability, scalability, onboarding, and service delivery. Ensures compliance with Incident, Problem, and Change Management processes while using automation, scripting, observability, and ticketing tools.

Provides expert Level 3 support for enterprise cloud applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and service delivery. Collaborates with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding. Maintains compliance with Incident, Problem, and Change Management practices while supporting commercial and government customers.

Lead and manage high-touch legacy-to-SaaS migrations, create customized value plans, accelerate user adoption, monitor migration health metrics, triage technical data-mapping and ingestion issues with engineering, and orchestrate clean handoffs to steady-state Customer Value teams while protecting recurring revenue.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.

Lead national new-business acquisition and manage key BFSI accounts for digital transformation and information management solutions. Drive full sales cycle to secure recurring ASV revenue, build CXO-level relationships, negotiate major deals, maintain Salesforce CRM forecasts, and collaborate with pre-sales, operations, and customer care while ensuring compliance with SSHE and audit policies.

Lead technical architecture and operations for Oracle Cloud Financials, design role-based access controls, implement OCI security, manage integrations via Oracle Integration Cloud (PL/SQL, SOAP/REST, JSON/XML), oversee environments (dev/test/prod), drive Oracle Risk Management Cloud implementation, optimize performance, and collaborate with cross-functional teams and stakeholders.

Drive new enterprise customer acquisition and revenue by building CXO relationships, managing complex multi-year sales cycles, developing account and market strategies, maintaining a healthy pipeline, responding to RFPs, negotiating deals, and collaborating cross-functionally to deliver solutions for manufacturing and conglomerate clients.

Serve as a pricing and deal-structuring subject matter expert supporting commercial teams. Build bespoke deal models and RFP pricing, drive pricing strategy and governance, optimize sales processes, and partner cross-functionally with Sales, Legal, and Product to close complex opportunities and ensure compliance.

Supervise multi-site Records and Information Management (RIM) operations across 4-5 warehouse facilities, optimize manpower and productivity, monitor KPIs and MIS/Google Sheets reporting, manage in-house teams and outsourced vendors, ensure SLAs/TATs compliance, resolve client escalations, and lead projects like facility consolidations and migrations.

Lead enterprise account strategy and revenue growth for manufacturing and conglomerate clients. Build C-level relationships, manage complex multi-stakeholder deals and RFPs, mentor a multidisciplinary sales team, and coordinate with product, finance, and operations to deliver large-scale digital transformation solutions.

Drive national enterprise account strategy and revenue for manufacturing and conglomerate clients. Build CXO-level relationships, close complex multi-year deals, develop pipeline, and lead multidisciplinary sales teams while coordinating with product, finance, and operations to deliver customized digital transformation solutions.

The Cluster Manager oversees operational performance across multiple locations, ensuring exceptional service standards, compliance, and resource optimization while driving customer satisfaction and continuous improvement initiatives.

Lead architecture, design, and development of full-stack web applications. Implement microservices and serverless solutions, collaborate with stakeholders and vendors, ensure high performance and scalability, drive CI/CD and DevOps practices, and maintain engineering excellence across frontend and backend stacks.

Lead Level 3 application support for cloud and on-prem Digital Solutions: own incident resolution, perform deep diagnostics and root cause analysis, collaborate with DevOps/Engineering/Product teams to improve platform stability, monitor system health, and enforce IT service delivery processes.

Provide Level 3 application support for cloud and on‑prem digital solutions: lead root-cause analysis and incident resolution, monitor system health, collaborate with Engineering/DevOps/Product teams, manage incident/problem/change processes, automate tasks with Python, and maintain client relationships to ensure platform stability and performance.

Administer and upgrade GlobalScape EFT MFT infrastructure, troubleshoot SFTP/FTPS/HTTPS/AS2 transfers, automate workflows with PowerShell and VB scripts, manage SSH/PGP keys and SOX reporting, and coordinate with infrastructure teams for connectivity and security.

Drive new large-scale 3PL and warehousing business as an individual contributor: target high-growth sectors, build strategic partnerships, execute sales plans, lead RFPs and contract negotiations, design client-centric supply chain solutions with cross-functional teams, and represent the company at industry events.