Teams at Interactive Brokers

Investigates and resolves client inquiries involving margin, liquidations, trade cancellations, order execution, financial products, and exchanges. Provides support through telephone, tickets, and chat while educating clients on trading platforms. Coordinates with client service, programming, clearing, compliance, and other global teams. Reviews systems and procedures, recommends enhancements, and contributes to client service policies and technology improvements.

Lead end-to-end IT customer integration projects for large institutional clients. Responsibilities include developing project plans and status reports, gathering requirements, creating Statements of Work, coordinating cross-functional technical teams, managing risks and dependencies, serving as the client point of contact, resolving complex requests, and driving process improvements.

Develop and maintain iOS mobile trading applications using the iOS SDK. Responsibilities include designing, coding, testing, optimizing, and supporting customer-facing software; researching technology solutions; collaborating with global engineering teams; resolving UI and backend-related issues; and building robust production applications and prototypes.