Jobs at Interactive Brokers

Provide technical and functional support for the Trader Workstation, troubleshoot connectivity and software issues, and liaise between customers and internal teams for resolution.

Respond to client inquiries, assist with account setup, explain product features and regulations, and investigate trading issues.

Develop, design, and optimize trading and back-office applications using Java/Oracle in Unix/Linux environments. Build and load Oracle-based data systems, collaborate on scalability, troubleshoot production issues, and work closely with cross-functional teams.

The Client Quality Assurance Analyst I monitors calls and evaluates interactions, analyzes performance data, provides feedback to agents, and develops training programs to enhance service quality in the contact center.

The role involves responding to client inquiries, assisting with account openings, explaining margin requirements, and investigating trade issues.

Respond to client inquiries via calls, emails, and online chat, assist with accounts, troubleshoot trading issues, and explain regulations.

The role involves investigating client inquiries related to financial services, resolving client issues, educating clients on platforms, and coordinating with various departments for service improvement.

The role involves processing client documentation for account updates, ensuring compliance, maintaining records, and collaborating across departments to resolve issues.

The Staff Accountant will manage accounting for a subsidiary, prepare financial statements, provide analytical reports, support automation, and collaborate with auditors.

The Associate in Business Development will onboard high net worth individuals, manage integration projects, conduct market research, and assist Indian retail clients with form filing.

The Case Manager - Dispute Resolution investigates complex client complaints, ensuring compliance and effective resolutions, while contributing to process improvements.

Provide first-level IT support for Windows desktops, laptops, VMs and peripherals; troubleshoot OS, networking, Office 365, AD and imaging issues; document resolutions, escalate incidents, and support projects and shift coverage.

Manage end-to-end depository operations including maintenance and closure, settlements, reconciliations, corporate actions, US proxy processing, SLB reconciliation, and support international clearing and compliance.

Lead and supervise a client support team, resolve complex technical issues, communicate with clients, enhance workflows, and train team members.