Jobs at Interactive Brokers

Investigates and resolves client inquiries involving margin, liquidations, trade cancellations, order execution, financial products, and exchanges. Provides support through telephone, tickets, and chat while educating clients on trading platforms. Coordinates with client service, programming, clearing, compliance, and other global teams. Reviews systems and procedures, recommends enhancements, and contributes to client service policies and technology improvements.

Lead end-to-end IT customer integration projects for large institutional clients. Responsibilities include developing project plans and status reports, gathering requirements, creating Statements of Work, coordinating cross-functional technical teams, managing risks and dependencies, serving as the client point of contact, resolving complex requests, and driving process improvements.

Develop and maintain iOS mobile trading applications using the iOS SDK. Responsibilities include designing, coding, testing, optimizing, and supporting customer-facing software; researching technology solutions; collaborating with global engineering teams; resolving UI and backend-related issues; and building robust production applications and prototypes.

Supports manual and regression testing for client onboarding and Account Management APIs. Documents test cases, results, defects, reproduction steps, and supporting evidence. Collaborates with developers, product teams, and business stakeholders to resolve issues and maintain software quality across pre-release and post-release cycles. Training is provided in SQL, scripting, Postman, Selenium, API testing, and related tools.

Design, develop, test, deploy, and maintain customer-facing trading applications and back-end systems. Build high-volume Java applications, collaborate on scalability and massive data challenges, develop web services and prototypes, and optimize trading and back-office software in a global engineering environment.

Develop, maintain, and modernize internally used full-stack web applications. Responsibilities include designing and delivering software, refactoring legacy code, improving reliability and performance, advising on architecture, testing, fine-tuning, and deploying new features.

Respond to retail and professional clients through calls, email, and chat. Assist with account opening and funding, explain Trader Workstation features and margin requirements, investigate trade and order execution issues, and explain securities regulations. The role requires strong communication, quantitative and analytical abilities, finance knowledge, technical aptitude, and advanced MS Excel skills.

Develop and optimize high-volume, real-time trading and back-office applications. Responsibilities include designing, coding, testing, deploying, and maintaining Java-based front-end and back-end systems; building REST microservices; collaborating with global engineering teams; addressing scalability challenges involving large data volumes; and creating robust web and non-web applications.

Supervise a technical client support team, oversee troubleshooting of trading platforms and account issues, manage escalations, coach representatives, monitor service metrics, improve support processes, deliver training, document resolutions, and report performance trends to management.

Develop and optimize customer-facing trading applications, back-end systems, and Oracle-based data systems. Responsibilities include Java and Python development, scalable real-time solutions, database design, reference database enhancements, performance optimization, troubleshooting production issues, and collaboration on large-scale data and cross-functional technology initiatives.

Processes retail and institutional account applications, reviews onboarding documentation, responds to client inquiries, and maintains client records on regulatory portals. Supports AML, KYC, CIP, SEBI, and PMLA compliance; investigates negative media alerts; cross-references databases; and assists with audits, account approvals, and maintenance.

Lead network security architecture, firewall and WAF policy reviews, security posture assessments, risk-based change approvals, segmentation, zero trust, threat analysis, and audit alignment. Partner with network and infrastructure teams to validate secure designs, improve controls, reduce attack surface, and guide governance decisions across cloud and enterprise environments.

Respond to retail and professional clients through calls, email, and chat. Assist with account opening and funding, explain trading platform features and margin requirements, investigate trade issues and order executions, and explain how securities regulations affect customers. The role requires strong communication, quantitative and analytical skills, fluent English, advanced Excel proficiency, and knowledge of global financial products and exchanges.

Respond to retail and professional client inquiries through email, chat, and inbound calls. Assist with account-opening questions, review new-account documentation, and coordinate with cross-functional teams on account approval and maintenance. Follow internal policies and procedures while delivering professional client service. The role requires strong communication, organization, attention to detail, quantitative skills, and proficiency with Microsoft Office, especially Excel.

Develop and maintain scalable automated testing frameworks for front-office trading systems. Design Python-based solutions, functional and integration tests, and mocking or stubbing tools for trading applications. Troubleshoot Linux and trading-system issues, collaborate with developers, quality engineers, and traders, and deliver reliable solutions on schedule. The role requires deep FIX protocol knowledge, financial markets expertise, and strong Python, Pytest, and Git experience.

Leads hands-on threat modeling across SaaS, cloud-native, on-premise, hybrid, API, and third-party systems. Identifies attack surfaces, trust boundaries, abuse cases, and design risks; partners with engineering teams on secure-by-design mitigations. Builds threat model libraries and supports threat-modeling automation, DevSecOps, and secure SDLC adoption. Communicates prioritized technical and business risks to leadership while aligning security practices with industry frameworks and financial-services regulations.

Manage risk-based KYC refresh reviews for EDD and non-EDD accounts across global client types. Conduct contextual profile, Source of Wealth, ownership, and entity-level reviews; assess documentation and regulatory compliance; manage restriction cycles and deadlines; collaborate with Compliance, Risk, and Relationship Management teams; escalate emerging risks and support audits.

Investigate real-time AML, sanctions, PEP, and negative-news alerts; conduct complex financial crime investigations using proprietary and open sources; prepare regulatory reporting summaries and workflow metrics; and improve alert referral, escalation, and resolution processes globally.

Support Account Management API sales engineering initiatives by developing expertise in account structures and digital platforms, hosting client and prospect calls, maintaining relationship records, improving API documentation, responding to client inquiries, and troubleshooting issues with AI tools. The role requires strong communication, organization, problem-solving, multitasking, and proficiency with Microsoft applications, SQL, Jira, and Confluence.

Responds to retail and professional client inquiries through phone, email, and chat. Assists with account opening and funding, explains Trader Workstation features and margin requirements, investigates trade and order-execution issues, and explains relevant securities regulations. Requires brokerage or trading experience, strong quantitative and technical aptitude, advanced Excel skills, capital-markets certifications, and excellent communication abilities.