Teams at HighLevel

Design and evolve distributed data architectures, infrastructure platforms, and database systems at massive scale. Lead initiatives involving sharding, replication, migrations, reliability, performance, scalability, and infrastructure cost efficiency. Influence database technology choices and long-term technical strategy across engineering teams. Build reusable infrastructure capabilities, solve systemic technical problems, and lead through technical influence without formal authority.

Manages white-label mobile apps across onboarding, submission, launch, updates, and ongoing support. Troubleshoots Apple and Google app rejections, developer accounts, builds, configurations, permissions, metadata, and notifications. Handles complex customer escalations, guides agencies through app-store requirements, coordinates with Product and Engineering, validates fixes, maintains SLA compliance, documents resolutions, supports junior specialists, and recommends process improvements.

Manages complex white-label mobile app cases, escalations, app-store rejections, build and configuration issues, and billing-related concerns. Investigates root causes, coordinates with Product and Engineering, develops SOPs, analyzes operational trends, coaches support specialists, and drives automation and process improvements across Apple and Google mobile app operations.