Jobs at HighLevel

Leads HighLevel’s product adoption strategy across customer segments and product capabilities. Analyzes funnels, cohorts, feature usage, customer journeys, retention, and churn to identify adoption barriers and prioritize opportunities. Influences product roadmaps, develops adoption metrics and business cases, and drives cross-functional initiatives spanning Product, Data, Engineering, Design, Marketing, Customer Success, Support, and Revenue. Builds feedback loops and operating models to improve activation, engagement, time-to-value, retention, expansion, and customer value.

Principal-level backend engineering role leading architecture and reliability for a global payments and commerce platform. Responsibilities include designing multi-tenant distributed services, payment orchestration, ledgers, reconciliation, APIs, schemas, observability, security, compliance, disaster recovery, and production operations. The role establishes engineering standards, mentors teams, supports hiring, drives technical strategy, and partners cross-functionally. Core technologies include Go, ConnectRPC, GCP, Kubernetes/GKE, Pub/Sub, Redis, MongoDB, Firestore, ClickHouse, and OpenTelemetry.

Owns employee lifecycle processes across India, the US, and EOR populations, including offboarding, transitions, leave, benefits, payroll inputs, documentation, and employee requests. Maintains HRIS data, audits, reports, controls, and compliance records. Resolves complex operational matters, partners cross-functionally, supports HR systems and automation initiatives, and drives process improvements using AI and technology.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Drive the IT compliance and SOX program across ITGCs and ITACs, including control design, effectiveness testing, audits, documentation, risk assessment, and remediation. Oversee access, change management, computer operations, cloud configuration, automated controls, and financial-reporting systems. Partner with Engineering, Product, Security, Finance, auditors, and control owners to automate evidence collection, implement continuous monitoring, sustain SDLC controls, and guide responsible AI adoption.

Leads software quality initiatives across UI, API, performance, scalability, and infrastructure testing. Builds and scales automation frameworks, drives shift-left testing, reviews code, optimizes CI/CD pipelines, and performs root-cause analysis for production issues. Provides expertise in microfrontend architectures and databases, collaborates with engineering and product teams, and mentors QA/SDET engineers while developing tools that improve testing productivity and release reliability.

The Staff Engineer will design and develop shared frameworks and core services for HighLevel's platform, focusing on scalability and efficiency in engineering workflows. This role involves leading technical design reviews, mentoring engineers, and driving architectural decisions across teams while leveraging AI for improved SDLC processes.

Lead strategy and execution for agency monetization and wallet features (reselling, rebilling, wallet funding, markups, taxes, reconciliation). Own product roadmap, cross-functional alignment, data-driven metrics, and mentor PMs while delivering scalable payments and billing infrastructure.

The role involves leading software development projects, optimizing backend performance, and mentoring junior developers while ensuring system design and quality.

Lead the product strategy and execution for an AI-first Email Marketing platform. Own Email Builder UX, AI-native content generation, Sequence AI, delivery/automation, experimentation, reporting, consent management, and cross-functional alignment to drive adoption, engagement, and revenue.

Responsible for ensuring quality across UI, APIs, and backend services, building automation suites, conducting scalability tests, and mentoring peers.

The role focuses on improving developer productivity and building internal tools and workflows while collaborating with cross-functional teams to enhance CI/CD processes and developer experience.

Lead the Funnel & Website Builder team combining 50% people leadership and 50% hands-on engineering. Drive architecture, scalable low-latency systems, CDN/global routing, real-time collaboration, rendering and publishing pipelines, performance and reliability initiatives, sprint execution, cross-functional planning, code reviews, and mentorship across multiple squads.

Lead the planning and execution of test strategies, develop automated test suites for UI and API, and mentor junior team members.

Lead and develop the Trial Experience team to drive trial engagement and conversion. Coach managers and frontline staff, monitor KPIs, improve processes, handle escalations, and use data to optimize outcomes. Foster a high-performance, customer-focused culture and collaborate cross-functionally to ensure customers derive value from the HighLevel platform.

Analyze customer behavior and product usage across HighLevel’s lead-generation products. Define and monitor product metrics, build dashboards, conduct funnel, cohort, segmentation, retention, and journey analyses, evaluate experiments and feature launches, improve tracking instrumentation, and identify growth opportunities. Partner with Product, Engineering, Design, Data, and GTM teams to translate complex data into actionable recommendations for roadmap prioritization, product improvements, conversion, adoption, engagement, and retention.

Own the HighLevel App Marketplace ecosystem, including partner sourcing, commercial negotiations, technical scoping, launches, executive relationships, and post-launch growth. Set marketplace category strategy, identify ecosystem gaps, and convert them into signed partnerships. Own GMV, revenue, forecasting, partner performance, and new monetization models. Lead go-to-market launches, cross-functional prioritization, partner community engagement, and future partner-management team development.

Own strategy, roadmap, and execution for HighLevel VoiceAI. Deliver reliable inbound/outbound AI voice agents integrated with telephony, CRM, workflows, and analytics. Improve agent setup, call quality, compliance, APIs/webhooks, monetization, and developer extensibility. Partner with engineering, design, support, and GTM to drive adoption, instrumentation, and measurable business outcomes for SMBs and agencies.

Design and build scalable user management systems for a multi-tenant SaaS: authentication, authorization, IAM/RBAC, session and token flows, auditing, data sync across stores, search integration, performance optimization, compliance, and mentoring teammates while collaborating with product, security, and DevOps.

Lead strategy and execution for HighLevel’s enterprise voice and contact center platform, owning SIP, HardPhone provisioning, IVR, CCaaS, routing, APIs/SDKs, and telephony-scale architecture. Drive ACD/ACD features, softphone experiences, provider-agnostic middleware, IVR/Voice AI, device lifecycle and migrations while partnering across engineering, operations, security and GTM to meet platform KPIs and enterprise reliability requirements.