Teams at Hexaware Technologies

Leads investment operations reconciliation across positions, cash, transactions, custody, corporate actions, pricing, valuation, FX, and income. Investigates complex accounting breaks, performs root-cause analysis, implements corrective controls, and supports investment accounting across multiple asset classes. Manages period-end close activities, Aladdin implementations, upgrades, testing, UAT, production validation, and L2/L3 incident support. Drives automation, process transformation, governance, stakeholder collaboration, and project delivery.

Leads process training across voice and non-voice customer service operations, managing training activities for approximately 900 FTEs. Responsibilities include reviewing materials, designing KRAs, developing cross-training content and SOPs, preparing reports and dashboards, coordinating trainer development, supporting client proposals, and partnering with stakeholders across multiple locations and geographies. The role requires extensive domestic and international customer service, telecom, travel, or e-commerce experience.

Leads international process training across two sites and 850–900 employees. Oversees training operations, onboarding, refresher programs, content development, trainer performance, quality improvement, client-specific programs, cross-training, SOPs, reporting, and dashboards. Partners with clients and internal stakeholders, develops trainers, manages training plans and milestones, and supports inbound and outbound voice operations in a fast-paced contact center environment.