Jobs at Hexaware Technologies

Leads investment operations reconciliation across positions, cash, transactions, custody, corporate actions, pricing, valuation, FX, and income. Investigates complex accounting breaks, performs root-cause analysis, implements corrective controls, and supports investment accounting across multiple asset classes. Manages period-end close activities, Aladdin implementations, upgrades, testing, UAT, production validation, and L2/L3 incident support. Drives automation, process transformation, governance, stakeholder collaboration, and project delivery.

Leads process training across voice and non-voice customer service operations, managing training activities for approximately 900 FTEs. Responsibilities include reviewing materials, designing KRAs, developing cross-training content and SOPs, preparing reports and dashboards, coordinating trainer development, supporting client proposals, and partnering with stakeholders across multiple locations and geographies. The role requires extensive domestic and international customer service, telecom, travel, or e-commerce experience.

Leads international process training across two sites and 850–900 employees. Oversees training operations, onboarding, refresher programs, content development, trainer performance, quality improvement, client-specific programs, cross-training, SOPs, reporting, and dashboards. Partners with clients and internal stakeholders, develops trainers, manages training plans and milestones, and supports inbound and outbound voice operations in a fast-paced contact center environment.

Leads quality assurance and testing for capital markets and asset management projects. Performs smoke, regression, integration, and user acceptance testing across trade and order management systems and financial instruments. Gathers requirements, creates test plans, manages defects, coordinates testing, reports status, and leads teams and deliverables. Experience with HP ALM, JIRA, and preferably Charles River or another order management system is required or preferred.

Supports capital markets business activities through quality assurance and control, client management, problem solving, training, coaching, mentoring, and team development. The role requires capital markets domain knowledge, strong communication, Microsoft Office proficiency, and the ability to manage or support people and processes.

Leads continuous improvement, process transformation, automation, and technology-enabled efficiency initiatives across banking capital markets BPS and IT operations. Manages improvement and change portfolios, applies Lean and Six Sigma methodologies, oversees SDLC best practices, develops delivery KPIs, collaborates with global teams, and reports progress to organizational and client leadership.

Leads quality engineering for AI models and applications by developing test plans, executing functional and regression automation, validating data, evaluating model accuracy and reliability, tracking defects, analyzing results, participating in code reviews, and contributing to testing strategy. The role requires strong communication, independent ownership, and experience with functional and automation QA. Familiarity with Selenium, Playwright, or scriptless automation frameworks is beneficial.

Conduct manual and automated testing across user interfaces, APIs, databases, and backend systems. Create test cases and data, execute functional and nonfunctional test types, validate data with SQL, automate tests using Playwright, perform API testing, track defects, and support Agile planning, risk assessment, and release sign-off. Use AI tools to improve quality engineering efficiency.

Develop and enhance Salesforce applications across Financial Services, Sales, and Service Cloud. Responsibilities include Apex and trigger development, configuration, unit testing, technical impact analysis, data deduplication, data mapping, and migration using Salesforce tools. The role requires strong communication, problem-solving, attention to detail, Salesforce Platform Developer certification, and hands-on experience delivering functional enhancements and fixes.

Designs and develops maintainable Salesforce solutions by translating business and technical requirements into Lightning Web Components, Flow automations, Apex code, integrations, and secure platform capabilities. Applies Salesforce design patterns, governor-limit awareness, defensive programming, testing, CI/CD, source control, and Agile practices. Collaborates with stakeholders, participates in deployments, reviews code, and mentors developers to improve engineering quality and delivery success.

Own end-to-end Salesforce solution architecture from discovery through production stabilization. Translate business processes into scalable Salesforce configurations, customizations, integrations, data models, automation, and mobile experiences. Lead integrations with Microsoft 365, Outlook, identity platforms, marketing systems, analytics tools, and third-party products. Evaluate solution options, create architecture and deployment artifacts, guide governance reviews, and ensure security, performance, extensibility, and production readiness.

Configure and support Workday HCM and Financials modules, translate client requirements into solutions, conduct gap analysis, manage data migration and testing, deliver training, resolve post-implementation issues, and advise clients on Workday releases and integrations.

Provide Salesforce CRM consulting for insurance clients using Financial Services Cloud, Sales Cloud, and Service Cloud. Support application maintenance, enhancements, integrations, customizations, data migration, and configuration. Engage customers to understand challenges and recommend solutions. Design and validate Salesforce models, implement changes, and develop Apex, triggers, test classes, and Lightning Web Components. Apply REST/SOAP integration patterns, data mapping, and Agile practices while communicating effectively and guiding technical decisions.

Oversee end-to-end cash and position reconciliations for syndicated and non-syndicated loan portfolios, particularly CLO and CDO structures. Review team investigations into cash breaks, discrepancies, and exceptions, ensuring issues are resolved accurately and promptly.

Supports security operations by following SOPs, triaging and escalating tickets, analyzing SIEM alerts, identifying false and true positives, troubleshooting security incidents, and coordinating with IT and application teams. The role provides exposure to security technologies, vendors, cloud fundamentals, vulnerability management, identity and access management, networking, operating systems, and security controls.

Configure, test, release, support, and optimize Broadcom Clarity applications. Responsibilities include application performance monitoring, code and impact reviews, error resolution, technical documentation, L3 support, knowledge training, reporting, architecture alignment, and collaboration with business, legal, risk, compliance, and functional stakeholders.

Develop, enhance, and maintain Tungsten platform features, modules, and integrations. Translate business requirements into scalable technical solutions, write maintainable full-stack code, troubleshoot complex issues, and ensure stability through testing and automation. Optimize performance, security, and user experience while collaborating with product owners in Agile environments. The role also involves enterprise SaaS, workflow, rules engine, document processing, cloud, API, and third-party system integration work.

Provides technical leadership for Dynamics 365 CE and Power Platform development. Leads and mentors developers, defines solution architectures, designs data models and integrations, enforces Microsoft best practices and TDD, and oversees secure, scalable delivery. Collaborates with business analysts, product owners, and subject matter experts to clarify requirements, leads technical workshops, evaluates emerging technologies, and supports DevOps, CI/CD, and ALM pipelines using Azure DevOps.

Leads infrastructure solution architecture and account management for presales engagements, including RFIs, RFPs, proposals, solution estimation, pricing, presentations, and customer meetings. Manages large bids through contracting and transition, while driving cross-selling, upselling, revenue, gross margin, forecasting, account planning, resource allocation, and pipeline management. Requires expertise in Digital Workplace, End User Computing, Hybrid Cloud, infrastructure managed services, and cross-functional coordination.

Lead enterprise architecture strategy for a global financial institution. Review fraud-domain application portfolios, assess architecture options and build-versus-buy decisions, conduct rationalization assessments, define target-state “north star” architectures, and create estimates, roadmaps, and transition architecture diagrams. Serve as a technical authority while translating complex business challenges into scalable solutions and collaborating with technical and business stakeholders.