Jobs at Hexaware Technologies

Leads quality assurance and testing for asset management capital markets projects. Performs smoke, regression, integration, and user acceptance testing across trade and order management systems. Gathers requirements, develops test plans, manages defects, coordinates testing, reports status, and leads teams and deliverables. Experience with front- and middle-office asset management services, multiple financial instruments, HP ALM or JIRA, and Charles River is preferred.

Supports capital markets business activities through quality assurance and control, client management, problem solving, training, coaching, mentoring, and team development. The role requires capital markets domain knowledge, strong communication, Microsoft Office proficiency, and the ability to manage or support people and processes.

Leads continuous improvement, process transformation, automation, and technology-enabled efficiency initiatives across banking capital markets BPS and IT operations. Manages improvement and change portfolios, applies Lean and Six Sigma methodologies, oversees SDLC best practices, develops delivery KPIs, collaborates with global teams, and reports progress to organizational and client leadership.

Manage and oversee trade booking, cataloguing, enrichment, repair/amendment, validation, settlement and status updates across capital markets products. Process SWIFT instructions, monitor fail and aged trade reports, identify discrepancies, and resolve exceptions while ensuring regulatory and internal policy compliance.

Manage capital markets trade operations including change management, client and escalation management, process and program oversight, SLA adherence, and talent supply management. Provide domain expertise to drive operational excellence.

Lead BPO presales and solutions for banking/financial services clients: respond to RFx/bid requests, create proactive proposals and GTM decks, perform due diligence and commercial modeling, coordinate cross-functional teams, present solutions, host client visits, and support onsite account teams with domestic and global travel.

Lead 150–200 inbound customer service FTEs, monitor KPIs, implement operational strategies, manage recruitment, training, workforce planning and client engagements, drive process improvements, and align cross-functional initiatives to improve customer satisfaction across regions.

Designs and supports Microsoft Dynamics CRM and Dynamics 365 Sales solutions, including sales processes, lead and account management, contact management, and policy sales lifecycles. Develops custom functionality using C#, .NET, JavaScript, PowerApps, PCF, and Power Automate. Works with Azure, Azure DevOps, cloud technologies, and AI-powered sales capabilities such as Copilot, AI agents, lead qualification, sales automation, and conversational AI.

Designs and develops digital CRM solutions using Microsoft Dynamics CRM and Dynamics 365 Sales. The role requires expertise in sales, lead, account, contact, and policy lifecycle processes, plus custom development with C#, .NET, and JavaScript. Responsibilities likely include building PowerApps, PCF components, and Power Automate workflows; leveraging Azure and Azure DevOps; and potentially implementing AI-powered sales capabilities, including Copilot, AI agents, lead qualification, sales automation, and conversational AI.

Configure, customize, integrate, and migrate Microsoft Dynamics CRM solutions using C#/.NET, CRM APIs, workflows, plug-ins, and database technologies. Lead full-lifecycle development, create requirements and architecture artifacts, establish CRM customization standards, and conduct code reviews. Collaborate with client stakeholders to deliver high-quality CRM implementations using the xRM framework and service-oriented architectures.

Design and implement ServiceNow ESM solutions using industry best practices. Build custom applications, Service Portal widgets, and server/client scripting. Implement integrations (REST/SOAP), MID Server, Discovery, Service Mapping, Event Management, Orchestration, authentication (OAuth2, certs, SSO/LDAP), and domain-separated instances. Provide architecture, deployment, and best-practice guidance.

Designs and implements ServiceNow enterprise service management solutions using ITSM best practices and related modules. Develops scripts, workflows, custom applications, portals, widgets, integrations, and APIs. Implements Discovery, Service Mapping, Event Management, Orchestration, MID Server, LDAP, Active Directory, and SSO solutions. Reviews configurations, recommends best practices, and supports domain-separated instances. Requires extensive ServiceNow and IT industry experience plus relevant certifications.

Designs and delivers enterprise ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, GRC, IRM, and SPM. Responsibilities include platform architecture, scripting, workflow automation, integrations, CMDB design, security configuration, end-to-end implementation, Agile delivery, and audit support in regulated environments.

Develop and implement ServiceNow solutions across ITSM, CMDB, ITAM, Service Portal, Discovery, Service Mapping, Event Management, Orchestration, and custom applications. Build advanced scripts, workflows, integrations, APIs, widgets, and Performance Analytics solutions. Manage MID Servers, authentication, domain-separated instances, LDAP/Active Directory, and SSO implementations. Review existing configurations and recommend ServiceNow best practices while supporting platform enhancements and integrations.

Develop and maintain custom Shopify and Shopify Plus storefronts, POS extensions, themes, Shopify Functions, and custom apps. Integrate Shopify APIs, advanced checkout, cart, and subscription features while optimizing performance, accessibility, and SEO. Collaborate with designers, developers, analysts, project managers, and stakeholders to deliver responsive commerce experiences. Troubleshoot complex production issues and provide durable solutions.

Lead and manage the recruitment team, oversee targets and delivery, coordinate with stakeholders on monthly hiring requirements, and maintain recruitment trackers.

Develop and maintain automated test frameworks for ETL and data pipelines using Python and PyTest. Perform end-to-end testing across source, staging, and target systems; create SQL and Pandas validation scripts; verify data accuracy, completeness, and consistency; design transformation test cases; investigate defects; automate regression suites; and improve QA processes and testing coverage.

Manage and maintain AWS database services, including provisioning Aurora, Redis, and MongoDB with Terraform. Optimize performance, troubleshoot incidents, execute patching and upgrades, and maintain infrastructure automation and CI/CD pipelines. Create operational documentation and collaborate with application teams on schema design, query optimization, capacity planning, availability, and security.

Senior Business Analyst responsible for gathering and translating P&C insurance claims requirements into functional specifications, user stories, process flows, and acceptance criteria. Supports Guidewire ClaimCenter implementations, including cloud projects, solution validation, testing, deployment, and enhancements. Collaborates with claims stakeholders, product owners, and technical teams while optimizing FNOL, coverage verification, investigations, reserves, payments, recoveries, subrogation, litigation, and claim closure processes.

Develop, enhance, and maintain Tungsten product features, modules, and integrations. Translate business requirements into technical specifications, design scalable architectures, write maintainable code, and troubleshoot complex technical issues across the Tungsten ecosystem while collaborating with product owners.