Teams at Harvard Business Publishing

Produce and execute live virtual events via Webex and Zoom, providing end-to-end support (setup, delivery, recording, reporting). Troubleshoot technical and scheduling issues in real time, manage calendars, create and deploy in-event polls, and coordinate with clients, facilitators, moderators, and thought leaders across time zones to ensure first-class learner experiences.

Manage end-to-end operational processes for client accounts including product setup, usage and revenue reporting, billing resolution, enablement, and process improvements. Mentor junior staff, maintain documentation, use data analysis and AI tools to streamline workflows, and ensure SLA adherence.

The Learning Platform Operations Specialist manages client learning products, provides Tier 1 support, collaborates with teams, and ensures quality operational delivery.