Teams at Harvard Business Publishing

Manage end-to-end operational processes for client accounts including product setup, usage and revenue reporting, billing resolution, enablement, and process improvements. Mentor junior staff, maintain documentation, use data analysis and AI tools to streamline workflows, and ensure SLA adherence.

The Learning Platform Operations Specialist manages client learning products, provides Tier 1 support, collaborates with teams, and ensures quality operational delivery.

Provide Tier 2 technical and administrative support for Harvard Business Impact learning platforms. Troubleshoot SSO, datafeeds, integrations, user access, and content delivery; manage tickets; configure platforms and reporting tools; document solutions and collaborate with cross-functional teams to improve support processes.