Jobs at Harvard Business Publishing

Manage end-to-end operational processes for client accounts including product setup, usage and revenue reporting, billing resolution, enablement, and process improvements. Mentor junior staff, maintain documentation, use data analysis and AI tools to streamline workflows, and ensure SLA adherence.

The Learning Platform Operations Specialist manages client learning products, provides Tier 1 support, collaborates with teams, and ensures quality operational delivery.

Provide Tier 2 technical and administrative support for Harvard Business Impact learning platforms. Troubleshoot SSO, datafeeds, integrations, user access, and content delivery; manage tickets; configure platforms and reporting tools; document solutions and collaborate with cross-functional teams to improve support processes.

Lead regional marketing strategy and execution for India and the Middle East, adapting global plans to local markets. Run integrated digital, content, and events programs to drive brand awareness and B2B demand, manage lead nurturing, track ROI, partner with Sales, develop regional collateral, and present results to senior leaders.

Lead APAC marketing to drive account-led growth through integrated demand generation, executive engagement, events, thought leadership, and close collaboration with sales, product, and global teams to deepen enterprise relationships and influence pipeline.

The Customer Success Manager will expand HBI's presence in the Middle East, support onboarding, and ensure customer engagement and satisfaction. Tasks include leading product demonstrations, managing B2B customer implementations, and collaborating with sales teams to drive growth.