Teams at GSK

Leads end-to-end application service delivery for GSK’s India-based portfolio, including incident, problem, change, and release management. Partners with stakeholders to define requirements and roadmaps, manages vendors, drives service reliability and user experience improvements, and ensures security, compliance, documentation, and audit readiness. Oversees metrics, budgets, major incident resolution, operational standards, technical upgrades, stakeholder communications, and team mentoring.