Teams at GoGuardian

Designs, scales, and maintains highly available cloud infrastructure for production SaaS applications. Responsibilities include improving observability and alerting, leading incident response and postmortems, modernizing CI/CD pipelines, managing infrastructure as code, supporting data layers, partnering with engineering teams, and enforcing security and compliance standards across cloud environments.

Build and maintain scalable AWS cloud infrastructure, observability and monitoring systems, deployment pipelines, and automation. Participate in on-call rotations, incident response, post-mortems, and root-cause analysis. Support product engineering teams with infrastructure troubleshooting and operational best practices while applying security and compliance controls. The role requires experience with Terraform, CI/CD, Linux, shell scripting, cloud services, managed Kubernetes, databases, and debugging application code.

Manage customer engagement, adoption, and churn risk for GoGuardian’s Curriculum and Instruction products. Analyze customer and product usage data, investigate root causes, support at-risk customers, and recommend actions. Partner with Customer Success, Product, Sales, Solutions Engineering, and Engineering to resolve issues, improve product experiences, validate workflows, and communicate customer insights. The role is remote in India with regular U.S. working-hours overlap.