Teams at Glassworks London

Leads the company operating system across functions, establishing KPI and reporting rhythms, accountability, action closure, escalation, recovery plans, SOP governance, business continuity, inventory accuracy, HR operations, technology prioritization, and IT support oversight. The role manages managers and ensures distributed teams execute effectively without excessive founder dependency.

Build and improve scalable business operating systems across recruitment, HR, retail training, ecommerce, marketing, product, and reporting. The role converts founder-led knowledge and manual workflows into trackers, dashboards, SOPs, forms, source-of-truth documents, and AI-assisted processes. Responsibilities include process mapping, workflow testing, document control, access management, issue tracking, meeting-to-action systems, reporting, and user adoption. The role supports business owners but does not make final hiring, legal, strategic, or purchasing decisions.