Teams at Gigmo Solutions

Provides freelance technical support for Autodesk Revit, Navisworks, BIM 360, and Autodesk Construction Cloud. Resolves customer issues through calls, cases, and chat; manages ticket backlogs, researches solutions, documents knowledge, monitors service levels, and communicates with customers and internal teams. The role also supports product testing, escalated issue resolution, customer adoption, and feedback to product development teams.