Design, develop, and maintain software solutions integrating multiple channels for the Five9 contact center platform, ensuring code quality and collaborating with cross-functional teams.

The Senior DevOps Engineer will design and automate cloud systems, enhance operational capabilities, collaborate with teams, and ensure platform reliability.

Provide consultative implementation, deployment, training, and troubleshooting for Verint WEM (WFM and QM) within Five9/Acqueon professional services. Design implementations, communicate status, mitigate project risk, deliver customer-facing materials, and pursue Verint certifications.