The role involves leading Engineering Analytics at Five9, translating engineering metrics into business insights, improving analytics functions, and managing vendor relationships. Responsibilities include architecting BI systems, designing data pipelines, and building a team while presenting insights to senior leadership.

The Senior Staff Cloud Platform Engineer leads technical initiatives in cloud platforms, focusing on architecture, reliability, and operational excellence. Responsibilities include mentoring engineers, driving platform design and implementation, and ensuring alignment with product vision.

The Site Reliability Engineer ensures systems reliability through automation, monitoring, and incident response, balancing software development with operational tasks.

Design, develop, and maintain software solutions integrating multiple channels for the Five9 contact center platform, ensuring code quality and collaborating with cross-functional teams.

Provide consultative implementation, deployment, training, and troubleshooting for Verint WEM (WFM and QM) within Five9/Acqueon professional services. Design implementations, communicate status, mitigate project risk, deliver customer-facing materials, and pursue Verint certifications.