Teams at Fireflies AI

The role involves managing complex customer support tickets, improving support processes, collaborating across teams, and analyzing support metrics.

The Customer Success Manager will ensure customer satisfaction through onboarding, account management, training, support, renewal monitoring, and churn prevention for a SaaS product.

Own and scale Fireflies.ai's affiliate ecosystem by recruiting, onboarding, and growing affiliates and partners; design commission structures and co-marketing campaigns; create partner assets; track performance, conversions, and revenue; collaborate with Growth, Marketing, and Revenue to drive measurable customer acquisition and ROI.