Jobs at Fireflies AI

The role involves managing complex customer support tickets, improving support processes, collaborating across teams, and analyzing support metrics.

The Customer Success Manager will ensure customer satisfaction through onboarding, account management, training, support, renewal monitoring, and churn prevention for a SaaS product.

The Influencer Marketing Manager will oversee influencer campaigns from start to finish, focusing on sourcing and managing influencers, negotiating contracts, and analyzing campaign performance. The role requires a hands-on approach, excellent organization, and an analytical mindset to drive effective partnerships and results.

Own and scale Fireflies.ai's affiliate ecosystem by recruiting, onboarding, and growing affiliates and partners; design commission structures and co-marketing campaigns; create partner assets; track performance, conversions, and revenue; collaborate with Growth, Marketing, and Revenue to drive measurable customer acquisition and ROI.

The Design Engineer will enhance UI/UX of Fireflies' products, create and ship frontend solutions, and collaborate with the design team to improve product quality.