Teams at Duck Creek Technologies

The Principal Software Architect leads architectural practices across multiple teams, integrating modern technologies like AI/ML and cloud-native solutions while mentoring and collaborating on strategic initiatives.

Provides frontline technical support to end users through phone, email, and chat. Troubleshoots hardware, software, network, and device-management issues; documents incidents and resolutions; maintains knowledge resources; monitors service desk metrics; performs root-cause analysis; supports onboarding, offboarding, office access, and IT projects; trains users; and collaborates with IT, Security, Facilities, HR, and external office-services teams while following security and IT service-management practices.

Lead strategy for Platform Services domains (eventing, data movement, notifications, developer platform). Define roadmap, conduct market/competitive research, represent strategy to executives and customers, drive cross-product adoption, evaluate agentic AI opportunities, and partner with product owners and engineering on sequencing and launch readiness.