Jobs at Duck Creek Technologies

Provides application and production support for customer environments, diagnosing incidents, defects, and performance issues. Owns issues through root-cause analysis, resolution, communication, and prevention. Configures, integrates, and extends the platform for customer implementations while collaborating with Delivery, Product, Engineering, and customers. Develops reliable services using testing, debugging, CI/CD, deployment automation, and scalable architecture practices.

Supports SaaS accounts receivable and invoicing for software licensing, maintenance, and professional services. Responsibilities include verifying billing information, resolving invoicing inquiries, delivering invoices through systems such as Ariba and Coupa, maintaining Workday Financials documentation, following up on overdue payments, preparing reports, and ensuring compliance with accounts receivable policies.

Provides senior-level functional application support for Duck Creek Reinsurance. Owns complex client issues from investigation through resolution, translates business needs into configurations and enhancements, coordinates with Product, Engineering, and Cloud Operations, and supports testing, releases, and post-release stabilization. Monitors service performance, develops support documentation, mentors analysts, manages client communications, and drives continuous improvement. Requires application support, business analysis, enterprise software, and reinsurance experience.

Lead sales growth in India by managing pipeline closure, developing new business, expanding client and partner relationships, negotiating high-value contracts, and executing market-expansion strategies. The role requires collaboration with systems integrators, marketing, regulators, analysts, and cross-functional teams. Responsibilities include Salesforce pipeline management, forecasting, sales target reporting, brand-building activities, and participation in client and company events.

Upgrades Duck Creek Policy client applications, analyzes release impacts and customizations, debugs base and custom code, and resolves integration issues. The role develops upgrade paths, uses Duck Creek diagnostic tools, identifies automation opportunities, supports certification activities, and collaborates with development, QA, support, customers, technical leads, and project managers. It also involves SQL troubleshooting, performance optimization, customer issue triage, risk communication, mentoring, and knowledge sharing.

Upgrade and certify Duck Creek Billing applications, analyze release impacts, assess customizations, debug client and base code, and resolve integration issues. The role develops upgrade paths, troubleshoots SQL and database performance, supports customer issue triage, identifies automation opportunities, and collaborates with development, QA, support, technical leadership, and project management teams.

Upgrade and certify Duck Creek Billing applications, analyze release impacts, troubleshoot custom and base code, and develop upgrade solutions. The role requires assessing client customizations, integrations, and compatibility; using upgrade and AI-driven automation tools; resolving issues with customers and implementation teams; and collaborating with development, QA, and support. It also involves SQL troubleshooting, performance optimization, mentoring, risk escalation, and supporting integrations with policy, payment, ledger, and document-generation systems.

Designs, implements, and optimizes cloud infrastructure and services supporting global SaaS solutions. Responsibilities include cloud platform administration, scripting, CI/CD deployment tooling, security best practices, distributed application troubleshooting, SQL-based validation, root cause analysis, and cloud cost optimization. The role collaborates across technical and non-technical teams, manages multiple priorities, and supports UK and rotating US shift schedules.

Provides technical leadership for large-scale cloud-native software projects, including architecture, microservices, Azure infrastructure, Kubernetes, Terraform, CI/CD, and production operations. Leads design reviews, code reviews, technical roadmaps, and engineering best practices. Evaluates responsible AI-assisted development tools, collaborates across product and engineering teams, resolves complex technical challenges, and drives scalable, secure, cost-efficient software delivery without direct people management.

Designs, codes, configures, debugs, and tests moderate-complexity software solutions. Implements Azure infrastructure, Terraform, CI/CD pipelines, automated testing, and cloud deployments. Creates small-scale architectures, performs source-code management, mentors junior engineers, and participates in code reviews. Requires strong Java or .NET, database, web development, DevOps, Duck Creek platform, insurance-domain, Agile, and AI-assisted development expertise.

Develops and configures software solutions for Agile stories, debugs defects, writes automated unit, integration, and end-to-end tests, and contributes to Azure infrastructure, Terraform, CI/CD pipelines, architecture, code reviews, and Git workflows. The role requires expertise in Java or .NET, relational databases, web technologies, cloud deployment, Duck Creek products, insurance domain knowledge, and responsible use of AI-assisted development tools.

Provides expert functional application support for Duck Creek Reinsurance, owning complex client issues from investigation through resolution. Translates business requirements into specifications, configurations, defects, and enhancements; coordinates with Product, Engineering, Cloud Operations, and consultants; supports testing, releases, deployments, and stabilization. Monitors incidents and service performance, conducts root-cause and problem management, maintains knowledge documentation, communicates with clients, and mentors analysts.

Provides first-line technical support for Duck Creek applications by owning tickets, troubleshooting application, data, integration, configuration, database, cloud, authentication, API, and IIS issues. Documents incidents and resolutions, manages backlog and service standards, escalates complex problems, collaborates with development and infrastructure teams, and recommends improvements. The role also supports releases, monitoring, knowledge-base updates, and ongoing application support process enhancements.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, authentication, and configuration issues, and documenting resolutions. The analyst investigates root causes, escalates complex problems, collaborates with development and infrastructure teams, supports releases and new features, monitors service delivery, reduces backlog, and recommends process improvements. The role requires strong SQL Server, Azure, IIS, SSO/SAML, API, PowerShell, XML/XSLT, and file-transfer troubleshooting skills.

Lead and manage multiple agile engineering teams for a cloud-native SaaS platform. Own people management, strategic planning, resource and budget oversight, technical leadership, CI/CD and production quality, and stakeholder governance. Drive process improvements, risk/dependency management, and mentor team leaders while ensuring delivery of resilient, observable software with AI/ML integration.

The Principal Software Architect leads architectural practices across multiple teams, integrating modern technologies like AI/ML and cloud-native solutions while mentoring and collaborating on strategic initiatives.