Teams at Dow Jones

Manages renewals and retention for strategic client accounts, developing renewal plans, identifying risks, coordinating pricing, contracting, invoicing, training, support, and platform transitions. Builds customer knowledge, monitors product utilization, supports upselling and cross-selling, maintains accurate CRM records, and communicates with clients through telephone and email. Partners with internal sales, product, content, marketing, and training teams to improve customer value and protect recurring revenue.