Jobs at Dentsu Creative

The Director of Account Management will oversee client relationships, project management, and collaboration among teams to provide exceptional digital marketing solutions while driving account growth and executing integrated communication plans.

Design and document solution architectures, evaluate options for time/cost/compliance, ensure governance and due diligence, oversee and assure quality of solutions delivered by junior solution architects, and shepherd solutions through delivery for internal and external clients.

Lead design and implementation of Salesforce Data Cloud and Marketing Cloud Personalization solutions. Architect data models, ingestion pipelines, identity resolution, audience activation, and real-time personalization. Integrate MarTech systems, ensure data quality and privacy compliance, optimize performance, troubleshoot integrations, mentor engineers, and support journey orchestration and audience segmentation.

Monitor and maintain Microsoft SQL Server databases, write and debug SQL and Python scripts, support ETL and data mart extraction processes, perform unit-level QA/testing, produce technical and user documentation, and communicate with clients and cross-functional teams while providing rotational shift and weekend support.

Build and maintain scalable batch and real-time data pipelines on GCP to support analytics and AI. Develop reusable data products, implement data quality, schema management, and metadata enrichment. Collaborate with architects, analysts, and ML teams to enable AI-ready data platforms, monitor/operate pipelines, and follow engineering best practices.

Design and iterate product, UI and visual experiences from concept to finished product. Conduct remote and on-site usability testing, create wireframes and task flows, identify user touchpoints, and collaborate with designers, product, engineers and PMs to deliver intuitive, user-friendly software while tracking competitor and industry trends.

Lead end-to-end delivery of Qualtrics Engage programs as SPOC, managing scope, schedule, budget, risks, RAIDD, governance, resources, change control, QA/UAT, and transition to managed services while aligning solutions to client CX/EX goals.

Lead architecture and engineering for multi-agent LLM systems, build agent components and orchestration pipelines, set engineering standards, mentor senior engineers, evaluate LLM providers, and produce operational runbooks and deployment patterns for client implementations.

The Creative Supervisor – Copy leads the design team to execute creative concepts, presents ideas to clients, and ensures high-quality creative output aligned with brand tone.

The Growth Operations Manager drives revenue growth through solution selling of Dentsu's adtech products, managing commercial relationships and enhancing data product adoption, while collaborating cross-functionally and maintaining sales operations.

The role involves leading GCP data engineering initiatives, developing scalable data platforms, implementing data governance, mentoring teams, and enhancing enterprise AI capabilities.

Lead a team of market research analysts to plan, execute, and deliver market research projects. Manage project timelines and budgets, coordinate with clients, oversee data collection and analysis, prepare reports and presentations, and collaborate with senior management to develop research-driven strategic recommendations.

Lead architecture and delivery of Salesforce Data Cloud solutions: design data models and ingestion pipelines, integrate with Marketing Cloud and MarTech, ensure identity resolution, privacy compliance, and performance, mentor engineers, and support audience segmentation and journey orchestration.

This role coordinates client development activities, manages project plans, analyzes client feedback trends, prepares reports, and supports the Commercial Team on account rollouts.

Lead technical design and implementation of Salesforce Marketing Cloud and Data Cloud, oversee integrations and performance tuning, define personalization strategies, guide cross-functional teams, configure and test solutions, and optimize campaign performance to deliver scalable, compliant CRM and marketing automation solutions.

Lead market research projects end-to-end: define objectives, design quantitative studies, manage fieldwork and partners, analyze data using advanced statistical techniques, produce reports with actionable recommendations, manage budgets, and maintain client relationships.

Lead and deliver commercial market research projects end-to-end, generate strategic insights and actionable recommendations, manage client relationships, oversee multi-country brand tracking, prioritize and manage multiple projects, and present findings clearly to clients.

Own a book of North American accounts, drive renewals and account administration, run live demos in Google Analytics and Amplitude, manage sales documents (SOWs/MSAs/NDAs/Change Orders), operate in Salesforce/Google Drive/Microsoft 365/Dynamics 365/SharePoint, act as strategic liaison between Canadian managers and clients, and keep projects and reporting on track.

Own a book of North American accounts, ensure renewals and contract accuracy, run live demos in Google Analytics and Amplitude, manage CRM and collaboration tools (Salesforce, Dynamics 365, Google Drive, Microsoft 365, SharePoint), translate client needs to action, and manage SOW/MSA/change order administration.

Lead research and survey analytics for assigned clients: develop service-line strategy, manage team, handle client escalations, prepare client reviews, drive proposals and business growth, implement quality improvements and automation, innovate service offerings, monitor competitors, and coach team members.