Teams at Crunchyroll

Leads APAC customer experience insights strategy, integrating feedback, behavioral, operational, and market data to improve satisfaction, loyalty, retention, and business performance. Owns Voice of the Customer programs, customer journey analysis, executive dashboards, reporting, and measurement frameworks. Partners cross-functionally with Product, Marketing, Content, Subscription, Commerce, Analytics, and Support teams, while influencing senior leaders and developing a high-performing insights team.

Leads regional marketing operations and execution readiness across multi-market campaigns, content launches, partner activations, localization, and channel programs. Builds operating models, workflows, dashboards, launch plans, and quality frameworks; coordinates creative assets, approvals, vendors, partners, and cross-functional teams; identifies risks and improves delivery processes. This senior individual contributor ensures campaigns launch accurately, on time, and consistently across markets and time zones.

Leads regional localization and dubbing strategy, production, quality control, vendor management, and launch readiness across Asia and MENA. Manages dubbing workflows, localized assets, quality standards, project timelines, external partners, and cross-functional coordination. Builds scalable processes, reporting, documentation, and continuous-improvement frameworks while balancing cultural relevance, creative quality, fan expectations, deadlines, and operational constraints.