Teams at Cision

Edit, proofread, format and distribute clients' press releases via PR Newswire and related platforms; ensure accuracy, media assets, coding and regulatory compliance; manage client relations, log interactions, maintain quality standards, and support website and workflow systems to meet team targets.

Design, implement, and optimize in-app messaging, guided experiences, knowledge resources, and lifecycle communications to improve onboarding, adoption, engagement, and retention. Analyze user behavior and product usage, configure engagement platforms, coordinate projects with cross-functional teams, run experiments and reporting, and maintain best practices and documentation to drive measurable improvements in digital customer experiences.

Lead and mentor a team delivering and supporting enterprise collaboration platforms (Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9). Own 24x7 operational coverage, incident/escalation management, platform governance, integrations, vendor relationships, and service improvement using ITSM/ITIL processes and Jira. Drive automation, monitoring, SLAs, reporting, and participate in migrations, consolidations, and platform modernization.