Teams at Capita

Transforms HR and People data into accurate workforce insights through analysis, Power BI dashboards, reporting, validation, and data quality assurance. The role maintains reporting outputs, translates stakeholder questions into analytical solutions, supports automation and process improvement, and communicates recommendations clearly to technical and non-technical audiences. Workday expertise, advanced Excel, complex dataset analysis, and strong stakeholder management are central requirements.

Lead and coach an HR operations team to deliver high-quality, SLA-driven service (Workday). Manage casework, measure process quality, provide feedback, escalate and cascade solutions, and drive continuous improvement while ensuring compliance with policies and legislation.

Provide full-lifecycle insurance/pensions administration: process policy changes, valuations, quotations, corrections, and exception reports; answer member queries across channels within SLAs; follow quality and regulatory requirements; complete mandatory training; and report risks, complaints, and breaches.