Teams at Capita

Provides HR operations support through employee and manager helpdesk assistance, payroll and pension processing, Workday administration, onboarding, learning content deployment, and recruitment coordination. Responds to queries, protects personal data, meets service deadlines, maintains accurate records, and suggests process improvements.

Provide full-lifecycle insurance/pensions administration: process policy changes, valuations, quotations, corrections, and exception reports; answer member queries across channels within SLAs; follow quality and regulatory requirements; complete mandatory training; and report risks, complaints, and breaches.