Jobs at Bottomline Technologies

Lead deployment, maintenance, optimization, and reliability of production applications. Architect automation, monitoring, logging, alerting, and infrastructure improvements; identify AI-driven DevOps opportunities; mentor engineers; evaluate emerging tools; and collaborate with R&D, Support, and Security teams to resolve complex infrastructure and operational issues.

Leads information security governance, cyber risk management, compliance, audit readiness, client assurance, and AI governance programs. Partners with cross-functional teams, oversees regulatory and industry framework alignment, manages risk assessments and remediation, and leads a team of Cyber GRC professionals. Advises customers, regulators, auditors, and executives on security posture while supporting responsible AI adoption and emerging risk management.

Leads the development of customer intelligence and AI capabilities, including Customer 360 platforms, predictive models, churn and revenue opportunity analytics, recommendation engines, executive dashboards, and AI-enabled workflows. Partners with revenue, customer success, sales, product, support, and finance leaders to identify growth opportunities, improve retention, optimize renewals, and guide strategic decisions through data-driven insights.

Processes and reviews customer contracts, orders, billing setups, invoices, and revenue operations data. Maintains accurate records across CRM, ERP, and billing systems; reconciles transactions; resolves order discrepancies; supports financial close and audits; manages billing inquiries; and contributes to process improvements, automation, reporting, and documentation.

Processes and reviews customer contracts and orders, maintains CRM, ERP, billing, and customer data, and coordinates invoice setup and accuracy. Performs reconciliations, supports month- and quarter-end close, resolves order discrepancies, monitors processing queues, and assists with audits. The role also maintains procedures, reports on order activity, responds to billing inquiries, and supports workflow improvements and automation.

Process and maintain customer orders, contracts, billing setups, and invoicing across CRM, ERP, and billing systems. Reconcile order, revenue, and billing data; resolve discrepancies; support month-end and quarter-end close, audits, and billing inquiries. Maintain customer and purchase-order data, monitor processing queues, document workflows, and report results. Partner with Sales, Billing, and Operations teams while supporting process improvements, automation, and system enhancements.

Manages customer contract setup, invoicing, billing data generation, revenue and invoice reconciliations, credit notes, commission invoices, and customer account details. Maintains billing controls across ERP and CRM systems, resolves manual invoice issues, supports hardware replacement requests, and identifies process improvements. The role requires accounting knowledge, strong Excel skills, and 5+ years of billing experience.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Design and deliver intelligent platforms, automation solutions, and AI-driven capabilities. Analyze complex production systems, identify failure modes, and improve reliability, efficiency, productivity, and mean time to recovery through AI, automation, operational intelligence, and modern engineering practices. Build scalable cloud-native solutions using Kubernetes, APIs, MLOps, generative AI, and workflow orchestration while mentoring teammates and driving continuous improvement.

Coordinate end-to-end customer renewals: triage requests, prepare and validate renewal quotes, confirm contract terms and pricing, collaborate with Sales/Customer Success/Finance, maintain SFDC and reporting data, and support forecasting and process improvements to maximize recurring revenue retention.