Teams at Azelis

Performs quality audits of ITSM incidents, requests, and changes; verifies ITIL, SLA, OLA, SOP, and contractual compliance; tracks deviations and corrective actions; conducts root cause analysis; monitors service-quality metrics; coordinates with process owners and end users; drives continual service improvement, process optimization, automation readiness, documentation, and quality training for support teams.

Provides technical and application support for food ingredients, developing formulations, prototypes, and innovative food applications. Troubleshoots product and formulation challenges, conducts customer trials and demonstrations, and delivers technical training. Collaborates with sales on business opportunities, tenders, product launches, and market development. Maintains formulation records, supports laboratory operations, and ensures compliance with food safety, quality, regulatory, and SHEQ requirements.

Leads daily Regulatory Information Management execution across regional workstreams, coordinating product creation, enrichment, documentation updates, quality checks, request intake, backlog control, and stakeholder support. Ensures product data integrity, audit readiness, regulatory compliance, version control, and adherence to approved procedures. Tracks throughput, SLAs, quality, and backlog trends; supports regulatory and integration projects, manages risks and scope changes, and drives continuous process and system improvements.