Teams at Availity

Supports hotline and outbound calling activities, verifies and captures status information, investigates rejection causes, validates source documents, corrects discrepancies, conducts online and internal research, and maintains spreadsheets, reports, and documentation. The role requires accurate data handling, attention to detail, compliance with privacy standards, and effective task prioritization.

Provides international customer support through inbound and outbound calls, email, chat, and ticketing systems. Troubleshoots issues, documents interactions, submits post-call requests, and supports password resets and account unlocks. Maintains data integrity, follows security and process guidelines, meets productivity and quality targets, and delivers professional service to healthcare technology customers.

Provides senior-level application and production support for SaaS products. Leads P1 and P2 incident investigations, advanced troubleshooting, service restoration, log analysis, root-cause analysis, release validation, and defect escalation. Partners with Product and Engineering teams, develops runbooks and support standards, mentors junior engineers, and drives corrective actions and service reliability improvements. The role supports applications, APIs, integrations, authentication systems, cloud infrastructure, and customer environments.