Teams at Availity

Operate 24×7 network monitoring and incident response across cloud and on-prem environments. Troubleshoot hybrid connectivity, routing, VPNs, firewalls, load balancers, and DNS. Act as L2/L3 escalation, participate in Major Incident Management, execute changes via ITSM, maintain runbooks, and improve monitoring, automation, and documentation to reduce MTTR and meet SLAs.

Provide inbound/outbound international customer support via phone, email, chat, and ticketing; log and document interactions; troubleshoot issues; perform data entry and validation; follow process and information security standards; meet productivity and quality targets.

Lead 1–2 engineering teams to deliver cloud-based healthcare applications. Oversee design, development, testing, deployment, and documentation. Drive Agile practices, hiring, career development, metrics, technical debt reduction, and collaboration with product, architects, and stakeholders to ensure high uptime, test coverage, and on-time delivery.