Jobs at Availity

Leads emerging product innovation from opportunity discovery through prototyping, pilots, product-market validation, commercialization, and scale. Owns AI, data, analytics, automation, and platform product strategies; establishes experimentation and stage-gate governance; develops investment cases and go-to-market plans; and aligns cross-functional teams and executives. Manages product leaders, builds incubation practices, and drives measurable customer, revenue, efficiency, and strategic outcomes.

Leads multiple software engineering teams in India, overseeing managers and technical leaders while driving delivery of complex cloud-native products and platforms. Establishes engineering practices for quality, reliability, security, testing, observability, and operational excellence. Partners with Product, Engineering, Security, Operations, and global stakeholders on architecture, modernization, automation, and AI-assisted development. Responsible for recruiting, mentoring, retaining talent, and improving organizational effectiveness, engineering productivity, and delivery predictability.

Provides international customer support through inbound and outbound calls, email, chat, and ticketing systems. Troubleshoots issues, documents interactions, submits post-call requests, and supports password resets and account unlocks. Maintains data integrity, follows security and process guidelines, meets productivity and quality targets, and delivers professional service to healthcare technology customers.

Lead the User & Organization platform owning identity, access, and org lifecycle for a multi-tenant healthcare SaaS. Define roadmap, drive discovery, prioritize backlog, partner with engineering on APIs and RBAC, ensure NIST/HIPAA/HITRUST alignment, and work with internal and external stakeholders to deliver IAL/AAL-compliant identity and provisioning services.

Supervises a high-volume international voice support team, ensuring service levels, quality, productivity, compliance, and customer issue resolution. Provides coaching, performance management, training, and escalation handling. Analyzes support metrics and root causes, prepares reports, coordinates with stakeholders, and implements process improvements. The role also manages support resources, budgets, and vendor relationships while supporting healthcare revenue cycle and practice management products.

Build and enhance test automation frameworks using Selenium, Cucumber BDD, Java, and Gherkin. Develop automated test suites and perform functional, regression, integration, API, and microservices testing. Collaborate with developers and product teams to define acceptance criteria, troubleshoot automation failures, resolve defects, improve test coverage and resilience, and deliver stable, high-quality releases.

Provides first-line production support for enterprise applications by monitoring Splunk and New Relic dashboards, investigating alerts, triaging incidents, managing tickets, documenting evidence, escalating issues, and supporting maintenance and deployment windows. The role requires monitoring knowledge, incident management skills, clear communication, and the ability to handle multiple production incidents. Familiarity with AWS data platforms and Python, SQL, Scala, or Shell is preferred.

Design, develop, and maintain cloud-native microservices in Java; deploy containerized applications on AWS EKS; work with Aurora/PostgreSQL, Redis; troubleshoot production issues; contribute to architecture and CI/CD.

Leads the Global IT Service Desk team, overseeing incident resolution, service requests, escalations, SLAs, and customer satisfaction. Collaborates with infrastructure, security, and application teams to resolve complex issues. Coaches and develops service desk staff, manages performance metrics, and drives process optimization, knowledge management, automation, and continuous service improvement in a global 24x7 enterprise environment.

Leads brand and visual storytelling across marketing, executive communications, digital experiences, presentations, video, motion graphics, social media, events, and environmental design. Develops scalable templates and design systems, translates complex business concepts into compelling visuals, maintains brand consistency, and collaborates with executives, marketing, content, development teams, vendors, and production partners.

Own and modernize the enterprise BI environment, including Power BI governance, dimensional data modeling, AWS lakehouse architecture, and migration to Amazon QuickSight. Establish reliable data pipelines, metric governance, security, and reporting standards while enabling AI-driven analytics such as forecasting, anomaly detection, and natural-language querying. Partner with executives and cross-functional teams, support strategic reporting, and mentor analysts and developers.

Design, develop, and maintain enterprise-grade ServiceNow solutions (ITSM/ITOM/IRM/GRC/CSM/etc.) in a FedRAMP environment. Build workflows, integrations (REST/SOAP/MID/Integration Hub), maintain CMDB health, lead DevOps/CI-CD and ATF, conduct code reviews, mentor juniors, manage upgrades/patches, ensure platform security/compliance, and provide on-call production support.

Own product strategy, roadmap, prioritization, and lifecycle delivery for interoperable prior authorization solutions. Serve as the subject matter expert on FHIR and related standards, CMS mandates, medical necessity workflows, and payer-provider interoperability. Collaborate with engineering, data, delivery, clients, vendors, sales, and marketing teams to define requirements, lead pilots and launches, establish KPIs, and provide demos and thought leadership. Ensure solutions are scalable, compliant, and aligned with industry needs and business goals.

Own product vision, roadmap, and backlog for User & Organization platform capabilities. Lead IAM, RBAC, authentication, and developer-facing APIs. Partner with Engineering, Security, Compliance, and customers to deliver secure, scalable, multi-tenant SaaS identity and access solutions, and drive metrics, prioritization, and Agile delivery.

Lead L3 escalation and run a 24x7 NOC shift for multi-cloud infrastructure. Manage incident command, proactive monitoring, alert tuning, Terraform automation, Kubernetes/EKS operations, cloud networking, database availability, and mentor L2 engineers to reduce MTTD/MTTR.

Act as the product owner for Clearinghouse & Gateway Platform, translating product vision into delivery. Drive feature strategy, backlog prioritization, cross-functional execution, data-driven decisions, release readiness, and platform innovation in high-volume healthcare transaction environments.