Teams at Amtech Software

Provide end-to-end technical support for Label Traxx, Batched, and Siteline, troubleshooting application, database, reporting, integrations, and Windows server issues; execute queries, analyze data and logs, support implementations/upgrades, create KB/SOPs, and collaborate with Product, Dev, and Customer Success teams.

QA Engineer II owns quality for assigned user stories and small features, designing and executing manual and automated tests (Playwright/JS/TS). Responsibilities include UI/API/database/end-to-end testing, maintaining regression suites, integrating tests into CI/CD, defect triage, using AI-assisted testing tools responsibly, and mentoring junior QA engineers while participating in Agile ceremonies.

Manage a high-volume tech-touch customer portfolio driving scalable adoption through automated lifecycle journeys, telemetry-driven health scoring, and segmented digital engagement. Build enablement assets, run automated renewal workflows, monitor support trends to prevent escalations, and optimize CRM/CS platform hygiene and playbook automation to improve adoption, retention, and operational efficiency.