Teams at American Express Global Business Travel

Provide travel consultation for seafarers, manage marine logistics, and ensure smooth crew changes while meeting customer satisfaction goals. Handle bookings using GDS systems and maintain high communication standards.

As a Senior Travel Counsellor, you will advise corporate clients on travel arrangements, conduct research on options, and ensure compliance with travel policies, leveraging Global Distribution Systems for bookings and customer service.

Build and maintain call center forecasting models (long- and short-range) using historical data and BI to predict contact volumes and AHT. Produce daily, weekly and period forecasts, coordinate staffing recommendations, present results, support process improvements, and maintain models in Anaplan and Excel.