Teams at American Express Global Business Travel

Develop and close new business for Amex GBT’s travel software and services. Responsibilities include prospecting, discovery, executive presentations, product demonstrations, proposals, RFP responses, contract negotiation, onboarding coordination, revenue growth, target achievement, and maintaining prospect records. The role requires consultative SaaS sales experience, strong networking and analytical skills, CRM proficiency, and 25–50% travel while working remotely.

Supports workforce management scheduling and real-time operations, including schedule posting, exception processing, training and overtime scheduling, mailbox management, queue monitoring, and real-time skill changes. Maintains WFM data integrity, balances staffing and service levels, recommends voluntary time off and overtime, presents KPI and staffing results, and partners with forecasting teams. Requires rotational UK and US shifts, including 24/7 availability.

Supports Meeting & Events teams with post-event billing reconciliation, budget and spend review, vendor coordination, invoice follow-up, data administration, and event closeout. The role validates and transfers data across applications, tracks missing documentation, resolves reconciliation errors, and ensures compliance with policies, SLAs, and KPIs while collaborating with meeting planners and global teams in English and German.