Teams at American Express Global Business Travel

Provide travel consultation for seafarers, manage marine logistics, and ensure smooth crew changes while meeting customer satisfaction goals. Handle bookings using GDS systems and maintain high communication standards.

Manage and grow a regional APAC account portfolio focusing on client retention, contract negotiation, implementation, revenue growth and cost reduction, P&L management, driving hotel adoption and OBT usage, conducting client reviews, escalation management, and collaborating with internal stakeholders to deliver customer success.

Process and review passport and visa applications for corporate clients, verify documents and payments, prepare and transmit applications, handle inquiries via phone/email/in-person, reconcile financial reports, advise on visa regulations, and resolve traveler issues while maintaining confidentiality and service standards.