Jobs at American Express Global Business Travel

Provide travel consultation for seafarers, manage marine logistics, and ensure smooth crew changes while meeting customer satisfaction goals. Handle bookings using GDS systems and maintain high communication standards.

Manage and grow a regional APAC account portfolio focusing on client retention, contract negotiation, implementation, revenue growth and cost reduction, P&L management, driving hotel adoption and OBT usage, conducting client reviews, escalation management, and collaborating with internal stakeholders to deliver customer success.

Process and review passport and visa applications for corporate clients, verify documents and payments, prepare and transmit applications, handle inquiries via phone/email/in-person, reconcile financial reports, advise on visa regulations, and resolve traveler issues while maintaining confidentiality and service standards.

As a Senior Travel Counsellor, you will advise corporate clients on travel arrangements, conduct research on options, and ensure compliance with travel policies, leveraging Global Distribution Systems for bookings and customer service.

Design, build, and maintain Okta-based identity and access management (SSO/MFA) solutions. Integrate and migrate applications to SAML/OIDC/OAuth, implement and troubleshoot Okta Access Gateway, develop Okta APIs and custom integrations, lead Okta upgrades, produce IAM metrics, and provide technical leadership across development, infrastructure, and service teams.

Support and execute User Access Review campaigns using IGA platforms (Saviynt/SailPoint/Okta), manage remediation, provide audit-ready evidence, perform access control auditing and gap analysis, and support compliance activities with strong data analysis and Excel proficiency.

Lead global demand optimization and workforce intelligence operations, driving productivity through advanced analytics and workforce management technologies. Oversee forecasting, capacity strategy, and performance management while ensuring operational excellence across multi-site service environments.

Design, implement, and maintain secure cloud-native CI/CD pipelines with integrated security testing (SAST/DAST/SCA), deploy API security and container scanning, guide developers on secure coding, ensure compliance (PCI-DSS, GDPR, SOC 2), mentor engineers, and support cloud-native security (IAM, encryption, secrets management).

Produce and maintain short- and long-term call center forecasts using econometric and historical data, update forecasting models in Anaplan/Excel, coordinate staffing reviews, analyze process improvements, present results, and partner with operations and customer service to optimize productivity.