Jobs at American Express Global Business Travel

Provide travel consultation for seafarers, manage marine logistics, and ensure smooth crew changes while meeting customer satisfaction goals. Handle bookings using GDS systems and maintain high communication standards.

As a Senior Travel Counsellor, you will advise corporate clients on travel arrangements, conduct research on options, and ensure compliance with travel policies, leveraging Global Distribution Systems for bookings and customer service.

Build and maintain call center forecasting models (long- and short-range) using historical data and BI to predict contact volumes and AHT. Produce daily, weekly and period forecasts, coordinate staffing recommendations, present results, support process improvements, and maintain models in Anaplan and Excel.

Design, build, and refine hotel optimization models and A/B testing frameworks. Identify revenue and automation opportunities, implement solutions using SQL and Python/R, build API connectivity and dashboards (Power BI/Tableau), and grow a new hotel optimization team.

Produce and maintain short- and long-term call center forecasts using econometric and historical data, update forecasting models in Anaplan/Excel, coordinate staffing reviews, analyze process improvements, present results, and partner with operations and customer service to optimize productivity.

Design, build, and maintain Okta-based identity and access management (SSO/MFA) solutions. Integrate and migrate applications to SAML/OIDC/OAuth, implement and troubleshoot Okta Access Gateway, develop Okta APIs and custom integrations, lead Okta upgrades, produce IAM metrics, and provide technical leadership across development, infrastructure, and service teams.

Support and execute User Access Review campaigns using IGA platforms (Saviynt/SailPoint/Okta), manage remediation, provide audit-ready evidence, perform access control auditing and gap analysis, and support compliance activities with strong data analysis and Excel proficiency.