Teams at Alorica

Supports employee learning and development initiatives in a customer service organization. The description provides limited role-specific responsibilities, but the position likely contributes to training, career development, and employee engagement programs.

Provide customer support through voice calls, resolve customer queries, research and troubleshoot issues, identify solutions, and build customer trust while achieving strong customer satisfaction scores. The role requires excellent spoken English, customer service skills, high energy, and flexibility to work 24/7 US shifts. Freshers and candidates with up to five years of customer support experience may apply; domestic voice-process experience may be considered entry-level.

Job listing contains company and team overview but no specific Learning Specialist responsibilities or duties were provided.