Teams at Alorica

Lead end-to-end payroll operations for multi-country and multi-state workforces. Ensure tax and regulatory compliance, oversee payroll staff, drive process improvements, support system conversions and acquisitions, and serve as escalation point for complex payroll issues.

The Team Manager Customer Experience provides support to customers through calls, resolves queries, and builds trust to achieve high satisfaction scores.

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.