Teams at Accenture

Manage network billing and IT infrastructure problems, investigate root causes, support revenue assurance and telecom billing processes, and prevent incident recurrence. The role involves stakeholder coordination, project management, customer support, routine problem resolution, and rotational shift work as part of a team.

Leads the design, configuration, integration, evolution, and release management of ServiceNow HRSD and other packaged or SaaS solutions. Establishes platform standards for stability, performance, and scalability; coordinates technical and business stakeholders; resolves cross-team issues; makes team decisions; and mentors engineers. The role requires expertise in ServiceNow HRSD, enterprise integrations, platform customization, release processes, and sustainable solution design.

Build and maintain development tools, cloud infrastructure, and end-to-end CI/CD pipelines. Ensure deployment systems are secure, scalable, reliable, and optimized. Collaborate with cross-functional teams to resolve infrastructure issues, document processes, contribute to technical solutions, and support junior team members. The role requires expertise in ServiceNow Software Asset Management, infrastructure automation, cloud platforms, container orchestration, and software delivery workflow troubleshooting.